Description of the job of a dispatcher of a transport company. Job description for a road transport dispatcher

Job description dispatcher road transport consists of many points defining areas of his responsibility, rights and powers. The work is not as easy as it seems at first glance, and can only be done with certain skills. Let's figure out what it consists of.

The dispatcher acts as a link in the work of the company between the transport department and other structures. If the company is transport by type of activity, its role increases accordingly. In general, the activity of this profession is associated with the distribution of transport in accordance with applications, solving situations that arise along the way Vehicle assigned to the company, receiving messages from customers and maintaining related documentation.

The main purpose of the dispatcher's work, in short, is telephone support for transportation. All issues that arise during the movement, the dispatcher solves by telephone.

Dispatcher Responsibilities

The job description of a road transport dispatcher is the main document regulating his activities and determines the fulfillment of the following duties:

1. Organizes and controls the work of drivers on the line.
2. Explains to drivers the features and conditions of transportation along the route, dwelling in detail on the condition of the roads, traffic features on certain sections of the road, paying attention to meteorological conditions at the time of the trip.
3. Establishes and subsequently maintains contact, and permanent, with clients.
4. Participates in the determination of measures to eliminate the downtime of vehicles of the transport department (garage).
5. Works with waybills: fills in, issues, accepts.
6. Engaged in the preparation of documentation, in particular reports for the work on the shift.
7. Controls the schedule of movement of vehicles, especially trucks, in case of non-compliance, takes action.
8. Examines the loading of vehicles, optimizes if necessary.
9. Makes sure that the transport is loaded in both directions, does not go empty.
10. Monitors access roads and their condition, to ensure that drivers observe transport discipline.
11. Calculates cargo delivery routes.
12. Conducts briefings, checks the readiness of drivers to leave.
13. If necessary, provides timely technical assistance to transport on the route.
14. Controls the loading and unloading of vehicles.
15. Dedicated to ensuring the maximum safety of every shipment.
16. Maintains a report card of drivers.

To a large extent the list official duties depends on the type of activity of the company, its staffing, the development of the structure and the budget allocated to the unit, in particular the salary budget for this position. A wide range of duties or a more responsible position will be paid a larger amount.

For large companies engaged in transportation and containing a large fleet of vehicles, sometimes only a logistician can be suitable for the position of a dispatcher as a specialist who understands the seriousness of interaction between departments and is able to accurately and correctly coordinate processes.

Small companies or firms prefer to train an employee on the spot, which will allow them to train him in exactly the duties that are necessary for their enterprise and, in addition, save the budget.

Subordination of office

A specialist for this position is accepted and dismissed by the decision of the director of the company, enshrined in the form of a legal order. He is set official salary according to the staffing table, which is accepted and approved by the company. Subordination of the position - to the head of the garage, head of the transport department, chief engineer, depending on the same staffing And leadership position transport division. IN large companies the dispatcher may also report to the position of chief mechanic.

Looking through various ads, you can more than once come across a text talking about a free vacancy for a taxi dispatcher. But few people know what the dispatcher's job is. Really, given profession is one of the most unknown. So what kind of person should be to be suitable for this job.

Responsibilities of a Taxi Dispatcher

In fact, an unknown dispatcher, in fact, is a representative of the company. After all, the only person with whom the customer discusses his order, his wishes is the dispatcher. At first glance, it seems that there is no simpler and easier profession than a dispatcher. But everything is far from it. The list of duties of the dispatcher is quite big:

1. Receiving orders.
2. Distribution of orders between drivers.
3. Travel cost calculation.
4. Allow all conflict situations taking into account the interests of both parties.
5. Help for drivers: orientation in places little known to them.
6. Encouraging drivers.

The dispatcher, judging by his duties, can be safely called a psychologist, lawyer and accountant.

Required qualities to work as a dispatcher in a taxi

The most important quality for a dispatcher is a pleasant, endearing voice. After all, the client's first opinion about the taxi company itself consists of communication with the dispatcher. The style, diction and manner of communication should also attract the customer so that he again has a desire to apply for the services of this taxi.

If you want to order a dry cleaning of a sofa in Moscow, remember to order as early as possible immediately after the appearance of stains on the upholstery or surface. Dry cleaning of sofas at home Moscow However, bright spots and dirt can be made much lighter with the help of a professional set of chemicals. Despite the fact that the stains will remain, they will be much less noticeable and it is possible that the upholstery of the sofa will not require replacement. Dry cleaning will not make your item look new.

Excellent knowledge of the city. After all, during the order, the dispatcher must instantly understand exactly where the client is located, which free car is located closest to the customer and how much time it will take him to arrive at the specified address.

Basic PC knowledge and high speed print. This knowledge is needed with the work of programs that are used to control all orders.

It is desirable to have knowledge in English. This is not required in all companies, but in Taxi Balashikha"Angel" is highly welcome. Few people want to lose a client due to ignorance of the language.

The dispatcher must also:

1. attentive;
2. organized;
3. stress-resistant;
4. benevolent;
5. with a good memory;
6. proactive;
7. reserved;
8. resourceful.

To become a taxi dispatcher, you do not need to have a special education, it is simply not available in training centers. Mostly girls take on this job. It is they who are able to simultaneously receive information in large volumes and immediately process it. For sociable and efficient people better than the profession and you can't imagine. From Have a good mood The active and attentive work of the dispatcher depends on the development and success of the entire company.

Dispatcher job description[name of organization, enterprise, etc.]

This job description has been developed and approved in accordance with the provisions and other regulations governing labor relations in Russian Federation.

I. General provisions

1.1. The dispatcher belongs to the category of specialists, is hired and dismissed from it by order of the director of the enterprise.

1.2. A person with an average professional education and work experience in the operational regulation of the management process for at least [value] years, including this enterprise not less than [fill in as appropriate].

1.3. The controller reports directly to the [chief controller or other official].

1.4. During the temporary absence of the dispatcher (vacation, illness, etc.), his official duties are performed by a duly appointed deputy who is fully responsible for their high-quality and timely implementation.

1.5. In its activities, the dispatcher is guided by:

Regulatory documents governing issues production planning and operational management of production;

Methodological materials on relevant issues;

the Charter of the enterprise; labor regulations;

This job description.

1.6. The controller must know:

Normative legal acts, teaching materials on issues of production planning and operational management of production;

Organization of production planning and dispatching at the enterprise;

Production capacities of the enterprise and its divisions;

Specialization of business units and industrial relations between them;

The range of manufactured products, types of work (services) performed;

Organization of the work of industrial warehouses, transport and loading and unloading operations at the enterprise; fundamentals of production technology of the enterprise; technical requirements applied to the company's products;

Organization of operational accounting of the progress of production and delivery of finished products;

Means of computer technology, communications and communications at the enterprise;

Fundamentals of economics, organization of production, labor and management;

Rules and norms of labor protection.

II. Functions

The dispatcher has the following functions:

2.1. Regulation of the course of production and other types of core activities of the enterprise (its divisions).

2.2. Introduction of technical means of operational management of production.

2.3. Maintenance of technical documentation.

2.4. Participation in the work on the analysis and evaluation of the activities of the divisions of the enterprise.

2.5. Submission of established reporting.

III. Job Responsibilities

To perform the functions assigned to him, the dispatcher must:

3.1. To carry out, using means of computer technology, communications and communications, the operational regulation of the course of production and other types of core activities of the enterprise or its divisions in accordance with production programs, calendar plans and daily shift assignments.

3.2. Control the security of the company's departments necessary materials, structures, components, equipment, as well as transport and handling facilities.

3.3. Maintain operational control over the course of production, ensuring maximum use production capacity, rhythmic and uninterrupted movement of work in progress, delivery of finished products, performance of works (services), storage and handling operations according to established schedules.

3.4. Ensure compliance with the established norms of backlogs at sites and in workshops, the size of batches of launches and the timing of their submissions.

3.5. Take measures to prevent and eliminate violations of the production process, involving, if necessary, the relevant services of the enterprise.

3.6. Identify production reserves to establish the most rational modes of operation technological equipment, more complete and uniform loading of equipment and production areas, reducing the duration of the production cycle.

3.7. Implement and ensure rational use technical means of operational management of production.

3.8. Keep a dispatch log, prepare reporting reports and other technical documentation about the progress of production.

3.9. Participate in the work on the analysis and evaluation of the activities of the enterprise's divisions, the identification of intra-production reserves.

3.10. Supervise the work of dispatch operators.

3.11. [Enter as required].

IV. The rights

The dispatcher has the right:

4.1. Get acquainted with the draft decisions of the management of the enterprise relating to its activities.

4.2. Submit proposals for improvement of the work related to the responsibilities provided for in this instruction for consideration by the management.

4.3. Receive from the heads of structural divisions, specialists information and documents on issues within its competence.

4.4. Engage specialists from all structural divisions of the enterprise to solve the duties assigned to it (if it is provided for by the regulations on structural divisions, if not, with the permission of the head of the enterprise).

4.5. Require the management of the enterprise to assist in the performance of their duties and rights.

4.6. [Enter as required].

V. Responsibility

The dispatcher is responsible for:

5.1. For failure to perform (improper performance) of their official duties provided for by this job description, to the extent determined by the labor legislation of the Russian Federation.

5.2. For offenses committed in the course of carrying out their activities - within the limits determined by the administrative, criminal and civil legislation of the Russian Federation.

5.3. For causing material damage - within the limits determined by the labor, criminal and civil legislation of the Russian Federation.

The job description was developed in accordance with [name, number and date of the document].

Supervisor structural unit

[initials, last name]

[signature]

[day month Year]

Agreed:

Head of the legal department

[initials, last name]

[signature]

[day month Year]

Familiarized with the instructions:

[initials, last name]

[signature]

[day month Year]

Road transport manager.

1. Road transport dispatcher position included in the list of jobs, professions, positions directly related to driving vehicles or managing the movement of vehicles, approved by Decree of the Government of the Russian Federation of January 19, 2008 N 16.

2. to the traffic controller, as well as urban ground electric transport, in accordance with the Order of the Ministry of Transport of the Russian Federation of September 28, 2015 N 287 "On approval of Professional and qualification requirements for employees of legal entities and individual entrepreneurs engaged in transportation by road and urban ground electric transport" the following are presented professional and qualification requirements:

2.1. The traffic controller must know:

— fundamentals of transport and labor legislation;

— regulations on the organization of operational management of road transport;

- the procedure for issuing and processing a waybill, accounting for technical and operational indicators;

- the scheme of roads and their condition on the routes of movement of vehicles, the movement of which is organized and controlled by the dispatcher;

- the requirements of the manufacturer of vehicles, the movement of which is organized and controlled by the dispatcher, according to technical operation cars;

- work schedules of drivers on the routes of vehicles, the movement of which is organized and controlled by the dispatcher;

- tariffs and rules for their application on the routes of vehicles, the movement of which is organized and controlled by the dispatcher;

— fundamentals of economics, organization of labor and production;

- transportation distances and the nature of road conditions on the routes of vehicles, the movement of which is organized and controlled by the dispatcher;

- timetables and stopping points on the routes of vehicles, the movement of which is organized and controlled by the dispatcher;

- rules and instructions for labor protection, fire protection.

2.2. The traffic controller must be able to:

- organize and control the work of drivers and their implementation of a shift plan and tasks for transportation;

— take the necessary measures to ensure security traffic cars (trams, trolleybuses);

- instruct drivers about the conditions and features of transportation on routes, while paying attention to Special attention condition of roads, peculiarities of traffic in certain sections in specific meteorological conditions;

— to ensure interaction with all participants in the transportation process in order to optimize it;

- take measures to eliminate excess downtime of vehicles;

- fill out, issue and accept waybills and other documents reflecting the work performed by drivers, check the correctness of their execution. Here written about waybills used in road transport;

- calculate the relevant technical and operational indicators in the waybills;

- issue planned tasks, register tasks and requests for transportation;

- draw up operational summaries and reports on work and incidents for the shift;

- coordinate the work of automobile and (or) urban ground electric transport with other modes of transport;

- take measures to include reserve vehicles in traffic on the route to replace those who prematurely left the route for technical or other reasons, promptly switch vehicles from route to route, to another route due to road repairs;

– check the correctness of paperwork for completed transportation, coordinate the work of vehicles third party companies;

- to ensure control and accounting of the completed transportation of goods and take measures to promptly eliminate failures of transport processes, excessive downtime at the points of loading and unloading vehicles, as well as loading empty vehicles in a passing direction;

- to carry out operational accounting, control of the work of loading and unloading mechanisms of enterprises and organizations, control the condition of access roads, as well as compliance with transport discipline by drivers;

- organize, if necessary, the provision of timely technical assistance to the rolling stock on the line.

One of the following requirements is imposed on the dispatcher of automobile and urban ground electric transport:

a) the presence of a diploma of education not lower than secondary vocational in the specialty included in the enlarged group 23.00.00 "Equipment and technology of land transport" (subgroup "Organization of transportation and transport management, profession code 23.02.01");

b) the presence of a diploma of secondary vocational education in specialties that are not included in the enlarged group 23.00.00 "Equipment and technology of land transport", and a diploma of additional professional education in the program of professional retraining with the qualification of a dispatcher of automobile and urban ground electric transport.

There are no work experience requirements.

3. Professional retraining with the qualification of a road transport dispatcher is carried out on the basis of a qualification training program for the organization of transportation by road within the Russian Federation in the amount of 82 hours in full-time education. Persons with higher, secondary specialized education of a non-automotive profile undergo qualification training.

3.1. Learning objectives: to provide trainees with the necessary level of knowledge to manage the transport of goods and passengers by road, which should contribute to the normal functioning of the market transport services and protection of consumer rights, ensuring traffic safety and compliance with environmental standards in the operation of road transport.

Training includes lectures and workshops. The training ends with an exam for professional qualification throughout the course material.

3.2. The course includes the following disciplines.

Fundamentals of transport and civil legislation.

Licensing of activities in motor transport.

Russian legislation on the fundamentals of the tax system.

Agreements and contracts.

Certification in road transport.

Rolling stock, requirements for it, maintenance of its technical condition.

Operating materials, their use, storage, disposal, ways to save.

Storage of rolling stock, spare parts, operating materials.

Environmental requirements for road transport.

Organization of work to ensure traffic safety.

Commercial operation of motor vehicles.

Organization of road freight transportation.

Loading and unloading works.

Organization of passenger road transport.

Basic concepts about the organization of forwarding services.

Organization of transportation of dangerous and special types of cargo.

Finance and management.

Compulsory and voluntary insurance for motor vehicles.

Occupational safety, safety measures, fire prevention measures in road transport.

4. The road transport dispatcher must work on the basis of the job description of the same name, containing sections: qualification requirements, must know the functions, duties, rights and responsibilities. The job description is approved by the head legal entity or individual entrepreneur. The qualification characteristics contained in paragraph 2 of this article serve as the basis for the development of a job description.

JOB INSTRUCTIONS FOR THE DISPATCH OF THE MOTOR TRANSPORT ENTERPRISE

I. General provisions

1.1. The dispatcher of a motor transport enterprise belongs to the category of technical performers.

1.2. The dispatcher of the motor transport enterprise is appointed to the position and dismissed from it by order of ______________________________________ on the proposal of _______________________________________.

1.3. A person who has secondary vocational education without presenting requirements for work experience or initial vocational education and work experience in the operational regulation of the management (production) process for at least 3 years, including at this enterprise at least 1 year, is appointed to the position of a dispatcher of a motor transport enterprise.

1.4. The dispatcher of a motor transport enterprise is guided in his work by:
1.4.1. legal acts, as well as instructions and guidelines regulating the activities of motor transport enterprises and the dispatch service; 1.4.2. charter of road transport; 1.4.3. the charter of the enterprise; 1.4.4. internal labor regulations; 1.4.5. orders and directives of the immediate supervisor; 1.4.6. this job description.
1.5. The dispatcher of the transport company must know:
1.5.1. regulatory legal acts, methodological materials on the issues of production planning and operational management of a motor transport enterprise; 1.5.2. organization of production planning at a motor transport enterprise; 1.5.3. production capacity of a motor transport enterprise; 1.5.4. specialization of enterprise divisions and production relations between them; 1.5.5. types of services provided by the motor transport enterprise; 1.5.6. organization of car service; 1.5.7. means of computer technology, communications and communications; 1.5.8. fundamentals of economics, organization of production, labor and management; 1.5.9. the procedure for issuing and processing waybills; 1.5.10. regulations and instructions on how to organize passenger traffic and operational management of the transportation process; 1.5.11. rules for the operation of vehicles; 1.5.12. Traffic Laws; 1.5.13. rules for the operation of the applied technical means of processing and transmitting information; 1.5.14. rules and norms of labor protection, industrial sanitation, safety and fire protection.
1.6. The dispatcher of the motor transport enterprise reports directly to ________________________________________________________.

1.7. During the absence of the dispatcher of a motor transport enterprise (illness, vacation, business trip, etc.), his duties are performed by a person appointed in the prescribed manner, who is fully responsible for their proper performance.

II. Functions

2.1. The dispatcher of a motor transport enterprise is entrusted with the implementation, using computer technology, communications and communication, of operational regulation of the course of activity of a motor transport enterprise or its divisions in accordance with production programs, plans and shift-daily tasks.

III. Job Responsibilities

3.1. To perform the functions assigned to him, the dispatcher of a motor transport enterprise performs the following job responsibilities:
3.1.1. controls the provision of subdivisions of the motor transport enterprise with the necessary fuels and lubricants, components, products and equipment; 3.1.2. carries out operational control over the course of activity of the motor transport enterprise, ensuring the maximum use of production capacities, the rhythmic and uninterrupted movement of taxi cars according to established schedules; 3.1.3. ensures the implementation of the established plan for passenger transportation of taxis, shift assignments by taxi drivers; 3.1.4. takes measures to prevent and eliminate violations of the course of work, involving, if necessary, the relevant services of the enterprise; 3.1.5. reveals the reserves of the enterprise to establish the most rational modes of operation of the fleet of taxi cars, a more complete and uniform workload of taxi drivers, increase the volume of passenger taxi traffic and the amount of revenue; 3.1.6.

implements and ensures the rational use of technical means of operational management of the activities of a motor transport enterprise; 3.1.7. maintains a dispatch log, draws up reporting reports and other documentation on the work of the motor transport enterprise as a whole and its dispatch service; 3.1.8. participates in the work on the analysis and evaluation of the activities of the divisions of the motor transport enterprise, the identification of intra-production reserves; 3.1.9. gives instructions to the operators of the dispatch service, manages their work, monitors and checks the correctness of filling in by the operators of the procedure for issuing and receiving waybills; 3.1.10. controls compliance with the release schedules for the line and the movement of taxi cars on the routes, the execution of orders; 3.1.11. checks the registration of travel documentation and accounting for the operation of taxi cars; 3.1.12. controls the movement of taxi cars on the line, the quality of transportation and passenger service; 3.1.13. coordinates the work of operators of the dispatch service to receive and communicate to taxi drivers messages about the conditions and features of transportation on routes, road conditions, traffic features in individual sections, as well as reports from the meteorological service and weather forecast; 3.1.14. accepts data compiled by operators of the dispatching service on the operation of taxi cars with shift-daily tasks, identifies deviations from the plan and the reasons for their occurrence; 3.1.15.

collects and analyzes information about the filling of taxis, travel routes, downtime of taxi cars on the line due to a technical malfunction and premature taxi returns to the park, untimely arrival of a taxi for a call; 3.1.16. collects information about the entries in the waybills identified by the operators of the dispatching service about violations of traffic rules committed by taxi drivers and, based on the data obtained, compiles generalized reports; 3.1.17. accumulates the information collected by the operators of the dispatching service on the observance by taxi drivers of road transport discipline, as well as the correctness of records of speedometer readings, receipt and residues of fuels and lubricants (fuel and lubricants).

Job description of the dispatcher of a motor transport enterprise

4.1. The dispatcher of the motor transport enterprise has the right:
4.1.1. for all statutory social guarantees; 4.1.2. require the management of the enterprise to assist in the performance of their duties and the exercise of rights; 4.1.3. require the creation of conditions for the implementation official duties, including the provision of the necessary equipment, inventory; 4.1.4. get acquainted with the draft decisions of the management of the enterprise relating to its activities; 4.1.5. submit proposals for the management of the enterprise to improve the organization and improve the methods of work performed by it; 4.1.6. request personally or on behalf of the immediate supervisor the documents and information necessary for the performance of their duties; 4.1.7. improve your professional skills.

V. Responsibility

5.1. The transport manager is responsible for:
5.1.1. for failure to perform or improper performance of their official duties provided for by this job description - within the limits determined by the current labor legislation of the Russian Federation; 5.1.2. for causing material damage - within the limits determined by the current labor and civil legislation of the Russian Federation; 5.1.3. for offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal, civil legislation of the Russian Federation.

Abstract: Dispatching a motor transport company

Dispatching of a motor transport enterprise

1. Dispatch service

Dispatching service(dispatching) is the final stage of operational calendar planning and represents a centralized continuous monitoring and control (including preventive), current accounting, analysis and operational regulation of the production process, as well as operational preparation of subsequent shifts and organization of transportation.

The method of continuous supervision, control and regulation production process, which is based on calendar plans and which uses technical means to collect and analyze information, is called dispatching .

Dispatching tasks:

– Prevention of negative deviations. The more accurately the causes are detected, the faster measures will be taken to eliminate them, the higher the level of dispatching;

Operational accounting of the progress of the established work schedule and variable tasks;

Identification, analysis and elimination of the causes of deviations from the established schedules;

Taking operational measures to prevent and eliminate deviations

Coordination of current activities;

Providing jobs with blanks, equipment, necessary tools.

The main principles of the dispatching service are efficiency and prevention. Efficiency provides constant, comprehensive information.

Prevention is to prevent the appearance of negative deviations.

As a rule, any motor transport enterprise has a dispatch service, with the help of which cargo transportation is carried out. The dispatching service traces the flows of passing cargo and takes into account all cargo transportation. In addition, the dispatching service ensures the conclusion of contracts for cargo transportation, monitors compliance with contractual obligations regarding cargo transportation, provides drivers performing cargo transportation with the necessary documentation and instructions, taking into account the characteristics of vehicles carrying out cargo transportation.

The dispatching service, in addition to controlling the process of cargo transportation, ensures the production of loading and unloading operations, performs operations related to forwarding and storage services, which are also involved in the process of cargo transportation. If the motor transport enterprise has several divisions that carry out cargo transportation, a centralized dispatch service is organized, thereby ensuring one general management over the activities of all departments engaged in cargo transportation. In the activities of motor transport enterprises, the dispatching service plays a significant role, exercising control and corrective functions.

Cargo transportation, coupled with the dispatching service, is a significant savings in money and time, facilitating the work of vehicle drivers, timely communication with the customer and consumer. Any transport company interested in rational production transport operations, it is mandatory to have a dispatch service, especially for motor transport enterprises that carry out cargo transportation.

2. Production and dispatching department of the enterprise

The production and dispatching department is an independent structural subdivision of the enterprise, created and liquidated by order of the director of the enterprise, subordinate to the director of the enterprise or deputy director for production, headed by the head appointed to the position by order of the director of the enterprise.

Specialists of the production and dispatching department are appointed to positions and dismissed by order of the director of the enterprise on the proposal of the head of the department.

In its activities, the production and dispatching department is guided by:

· Charter of the enterprise.

· By this Regulation.

The head of the department is responsible for the quality and timeliness of the functions of the production and dispatching department. The head of the production and dispatching department is personally responsible for: compliance with the current legislation in the process of managing the department; compilation, approval and provision of reliable information on the coordination of the activities of the structural divisions of the enterprise; timely and quality execution of instructions from the management.

The responsibility of other employees of the production and dispatching department is established by job descriptions.

2.1 Principles of production scheduling

The main principles of dispatching are centralization, planning, efficiency, prevention of deviations from the set work schedule.

Centralization of dispatching activities means its implementation from a single center - PDO and mandatory orders of the chief or shift dispatcher for all heads of workshops and departments.

Planning is expressed in conducting dispatching on the basis of monthly shift-daily plans, in observing the launch-release deadlines, maintaining the production process in a given rhythm and in accordance with a given shift plan.

The efficiency of the dispatching service is based on the specificity of the management, broad awareness of the state of work in any part of the enterprise, systematic monitoring of the progress of the production process according to the schedule and the adoption of immediate measures to eliminate emerging deviations.

Prevention of deviations consists in quality control of shift-daily plans, their availability, knowledge bandwidth each area, its weaknesses.

Operational control covers the daily accounting of the delivery of parts according to the schedule by the shops, assembly units and products, the state of intershop transfers and backlogs in production, the uniformity of the production process, the identification of deviations and their elimination.

The control of the uniformity of the production progress during the shift is carried out centrally from the PDO, where the dispatcher and operators are on duty, maintaining constant communication with the dispatchers.

The dispatch service journal records all deviations from the plan for the shift, new urgent tasks, messages from suppliers about the delay in sending goods, and various orders that need to be performed by the dispatch apparatus.

The initial information necessary to facilitate the continuity of work is: a shift-daily plan and operational accounting data on the implementation of the plan, on the provision of shift tasks with everything necessary, a list of plan positions that are ahead or behind, data from the dispatch service log.

In the journal, the dispatcher on duty makes notes on the measures taken.

In addition, the dispatching service maintains a card index, which includes activities that require a longer period of time.

Efficiency of control is enhanced by daily scheduled meetings, which provide reference data for the entire work of the dispatch department during the current day.

For the work of dispatching bodies, devices are used that allow managers to quickly contact any unit, receive information, and give instructions using telephone, telegraph, and electronic communications.

For continuous supervisory control and regulation, a dispatcher console with a television device is used. In the central part of the console there is a dispatch communication station, which provides communication for the conduct of dispatch meetings. The control panel has a light search antenna, automatic counting and production accounting units, audio and video recording equipment and a sound amplifying station.

2.2 Tasks

1. Ensuring the rhythmic work of the enterprise and uniform output.

2. Ensuring the performance of work in accordance with the programs produced, contractual obligations, calendar schedules and shift-daily tasks.

3. Maximum use of the production capacity of the enterprise.

2.3 Functions

1. Organization of rational production capacity.

2. Organization of measures to increase the shift ratio and create conditions for effective work personnel.

3. Operational production planning and dispatching.

4. Regular operational control over the course of production and other types of core activities of the enterprise.

5. Taking measures to prevent and eliminate violations of the production process.

6. Involvement of support services of the enterprise to eliminate violations of the production process.

7. Coordination of the provision of workshops and sites with the necessary raw materials, materials, structures, components, equipment, as well as transport and handling facilities.

8. Carrying out regulatory and planned calculations to determine the size of launch batches, delivery dates and stock rates.

9. Systematic monitoring of the availability of backlogs at the level of established standards in workshops and areas, the uninterrupted promotion of products along the production flow, the implementation of schedules for the delivery of finished products or completed works (services).

10. Ensuring timely receipt of the necessary planning documentation for the implementation of operational control over the progress of production.

11. Implementation of methodological guidance of dispatch services production units enterprises.

12. Participation in the development and implementation of measures to improve production planning, dispatching and operational accounting and control over the production process.

13. Introduction of technical means of operational management of production.

14. Summing up the results of the work and evaluation of the activities of the enterprise's divisions in the implementation of production programs for the production of products.

15. Work to improve the specialization and cooperation of production, increase its efficiency.

16. Timely accounting of output and work performed.

17. Maintenance of dispatch logs and other technical documentation.

18. Analysis of incoming data and forecasting of production processes.

19. Identification of the enterprise's need for technical services.

20. Organization of consultations on the solution of certain technical issues on the subject of interaction between the structural divisions of the enterprise.

21. Organization of interaction with research institutes, organizations.

22. Study of advanced domestic and foreign experience in the field of operational management of production.

2.4 Rights of the production and dispatching department

The production and dispatching department has the right to:

· Receive production information from the structural divisions of the enterprise.

· Issue instructions on the implementation of the production plan.

· Make prompt changes to the plans and schedules of the structural divisions of the enterprise.

Require the heads of production departments to:

High-quality and timely implementation of production plans and schedules;

Submission for approval of plans for production, preventive and repair work.

・Supervise execution production plans and charts.

· Make decisions on the temporary redistribution of labor resources.

· Engage company specialists to resolve issues on the subject of the department.

· Represent the company third parties on the activities of the department.

The head of the production and dispatching department also has the right to:

· Submit proposals to the management of the enterprise on incentives for employees of the enterprise for exemplary and successful activities in the implementation of plans and production schedules.

· Submit proposals to the management of the enterprise on the imposition of penalties on employees who violate production and labor discipline.

3. Job description of the operator of the dispatch service

3.1 General

1. The operator of the dispatch service belongs to the category of technical performers.

2. A person who has secondary vocational education without presenting requirements for work experience or primary vocational education and work experience in the specialty for at least 1 year is appointed to the position of operator of the dispatch service.

3. Appointment to the position of operator of the dispatching service and dismissal from it is carried out by order of the director of the enterprise.

4. The operator of the dispatch service must know:

4.1. Regulations, instructions, other governing and regulatory documents relating to the work of dispatch services.

4.2. Organization of operational management of production.

4.3. Fundamentals of technology and organization of production.

4.4. Organization of production planning and dispatching at the enterprise.

4.5. The range of manufactured products, types of work (services) performed.

4.6. Specialization of shops, sections, production links between them.

Fundamentals of labor organization.

Job description for a road transport dispatcher

Fundamentals of labor legislation.

4.9. Internal labor regulations.

4.10. Rules and norms of labor protection, safety measures, industrial sanitation and fire protection.

5. The operator of the dispatch service reports directly (to the head of the production and dispatch department; another official)

6. During the absence of the operator of the dispatching service, his duties are performed by a person appointed in the prescribed manner. This person acquires the appropriate rights and is responsible for the proper performance of the duties assigned to him.

3.2 Responsibilities

Dispatch operator:

1. Systematically maintains operational records of the progress of the production process and other types of core activities of the enterprise or its divisions, transfer of finished products through intershop cooperation or to a warehouse, delivery of work performed.

2. Compares the received data with shift-daily tasks, calendar plans, production programs.

3. Keeps a dispatch log, operational reports and other technical documentation, accounting and registration of the causes of violations of the production process.

4. Reports the received data on the course of production, its violations to the production and dispatching department of the enterprise.

5. Takes the necessary measures to use modern technical means in the work.

3.3 Rights

The operator of the dispatch service has the right:

1. Get acquainted with the draft decisions of the organization's management regarding its activities.

2. Submit proposals for the management to improve the work related to the duties provided for in this job description.

3. Report to the immediate supervisor about all deficiencies identified in the performance of their duties in production activities enterprise (its structural subdivisions) and make proposals for their elimination.

4. Request personally or on behalf of his immediate supervisor from the employees of the departments information and documents necessary for the performance of his duties.

5. Require the management of the enterprise to assist in the performance of their duties and rights.

3.4 Liability

The operator of the dispatch service is responsible for:

1. For improper performance or non-performance of their official duties provided for by this job description - to the extent determined by the current labor legislation of the Russian Federation.

2. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.

3. For causing material damage - within the limits determined by the current labor and civil legislation of the Russian Federation.

Road transport dispatcher

—————————— (name of organization) I APPROVE JOB INSTRUCTION —————————— (name of position) 00.00.0000 N 000 ——— ——————- (signature) ( initials, surname) Dispatcher of road transport 00.00.0000

1.1. The dispatcher of road transport belongs to the category of specialists.

1.2. A person with a higher technical or engineering and economic education without presenting requirements for work experience or secondary specialized education and at least 3 years of experience in the operational management of road transport is accepted for the position of a road transport dispatcher, including at this enterprise for at least 1 year .

1.3. The traffic controller must know:

- Federal Laws of 08.11.2007 N 259-FZ "Charter of road transport and urban ground electric transport", of 09.02.2007 N 16-FZ "On transport security", of 30.06.2003 N 87-FZ "On transport and forwarding activities ”, Rules for forwarding activities, other acts related to transport and forwarding activities;

— the federal law dated 10.12.1995 N 196-FZ "On road safety", Rules of the road and other acts in the field of traffic organization;

- resolutions, orders, orders of higher organizations, regulatory documents on the organization of operational management of road transport;

- the procedure for issuing and processing waybills, accounting for technical and operational indicators;

— the scheme of roads and their condition;

- the route network and traffic conditions that ensure the safety of transportation;

- addresses of enterprises and their mode of operation in the service area;

- Rules for the operation of vehicles;

- rules for the transportation of various goods;

- Regulations on the peculiarities of the working hours and rest time of car drivers;

— transportation distances, routes and nature of road conditions;

- timetables and stopping points;

- rules for the operation of computer equipment, communications and communications;

- tricks and methods business communication, negotiation;

— fundamentals of economics, organization of production, labor and management;

— basics of labor legislation;

- internal labor regulations;

— rules and norms of labor protection, safety measures, industrial sanitation, rules fire safety;

— ________________________________________________________________________.

1.4. The road transport dispatcher in his activities is guided by:

- Regulations on the dispatching service;

- this job description;

— __________________________________________________________________________. (other documents directly related to labor activity dispatcher) 1.5. The road transport dispatcher reports directly to _____________________________________. (name of the position of the head) 1.6. During the absence of a road transport dispatcher (vacation, illness, etc.), his duties are performed by ___________________________________ (name of position) or another employee appointed in the prescribed manner, who acquires the appropriate rights and is responsible for failure to perform or improper performance of the duties assigned to him in connection with with replacement.

Road transport dispatcher

_____________________________________________________________________.

2. Functions

2.1. Organization of work of car drivers.

2.2. Monitoring the implementation of the transportation plan.

3. Job responsibilities

The traffic controller has the following responsibilities:

3.1. Organizes and controls the work of car drivers and their implementation of a shift plan and tasks for transportation.

3.2. Takes the necessary measures to ensure the safety of traffic.

3.3. Instructs drivers about the conditions and peculiarities of transportation on routes, paying special attention to the condition of roads, traffic features on individual sections in specific meteorological conditions.

3.4. Maintains constant communication with customers, loading and unloading points to ensure consistent operational management of transportation.

3.5. Takes measures to eliminate excess downtime of vehicles.

3.6. Fills out, issues and accepts waybills and other documents reflecting the work performed by drivers, checks the correctness of their execution.

3.7. Calculates relevant technical and operational indicators in waybills.

3.8. Analyzes the quality of performance of shift tasks by drivers, registers tasks and requests for transportation.

3.9. Compiles operational summaries and reports on work and incidents for the shift.

3.10. Coordinates the work of vehicles with other modes of transport.

3.11. Takes measures to include reserve vehicles in traffic on the route to replace those that left prematurely for technical and other reasons, promptly switch vehicles from route to route, another route due to road repairs.

3.12. Checks the correctness of paperwork for completed transportation, coordinates the work of vehicles of third-party enterprises.

3.13. Provides control and accounting of completed transportation of goods and takes measures to promptly eliminate the failures of transport processes, excess downtime at the points of loading and unloading cars, as well as loading empty cars in a passing direction.

3.14. Carries out operational accounting, control and analysis of the results of the operation of vehicles and loading and unloading mechanisms, monitors the condition of access roads, as well as compliance with transport discipline by drivers.

3.15. Organizes, if necessary, the provision of timely technical assistance to the rolling stock on the line.

3.16. Keeps a journal and a book of duty.

3.17. ________________________________________________________________. (other duties)

4. Rights

The road transport dispatcher has the right to:

4.1. Participate in the discussion of draft management decisions.

4.2. Request and receive from structural units, employees the necessary information, documents.

4.3. Visualize and sign ________________________________________. (types of documents)

4.4. Give instructions to be followed by employees.

4.5. Conduct quality and timeliness checks.

4.6. Participate in the discussion of issues related to their official duties.

4.7. _______________________________________________________________. (other rights)

5. Responsibility

5.1. The traffic controller is responsible for:

- for improper performance or non-performance of their official duties provided for by this job description - in the manner established by the current labor legislation of the Russian Federation;

- for offenses committed in the course of their activities - in the manner prescribed by the current administrative, criminal and civil legislation of the Russian Federation;

- for causing damage to the property of the organization - in the manner prescribed by the current labor legislation of the Russian Federation.

5.2. _____________________________________________________________________.

———————————————————————- (title of position of the head (signature) (initials, surname) of the structural unit) 00.00.0000 , I received one copy in my hands and I undertake to keep it at the workplace. ——— ——————- (signature) (initials, surname) 00.00.0000

Preface to job description

0.1. The document comes into force from the moment of its approval.

0.2. Document developer: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

0.3. Document approved: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

0.4. Periodic verification of this document is carried out at intervals not exceeding 3 years.

1. General Provisions

1.1. The position "Motor transport dispatcher" belongs to the category "Specialists".

1.2. Qualifications- senior dispatcher: basic or part-time higher education relevant area of ​​study (bachelor or junior specialist). Work experience as a dispatcher - at least 2 years (including at this enterprise - at least 1 year). Dispatcher: basic or incomplete higher education in the relevant field of study (bachelor or junior specialist) and work experience at this enterprise - at least 1 year.

1.3. Knows and applies:
- regulations, methodological materials on the organization of operational management of road transport;
- the procedure for issuing and processing waybills;
- Rules for the carriage of passengers and baggage;
- rules for the transportation of goods (including dangerous, heavy, oversized);
- rules for the provision of passenger road transport services;
- the basics of traffic rules;
- the procedure for recording and analyzing the results of the operation of vehicles;
- reporting forms;
- organizational equipment and means of mechanization of operational accounting and regulation of the transportation process;
- basics of economics, organization of repair production and management;
- Fundamentals of labor law.

1.4. The road transport dispatcher is appointed to the position and dismissed by order of the organization (enterprise / institution).

1.5. The traffic controller reports directly to _ _ _ _ _ _ _ _ _ _ .

1.6. The road transport dispatcher directs the work of _ _ _ _ _ _ _ _ _ _ .

1.7. The road transport dispatcher during his absence is replaced by a duly appointed person who acquires the appropriate rights and is responsible for the proper performance of the duties assigned to him.

2. Description of work, tasks and job responsibilities

2.1. Carries out operational regulation of the transportation process.

2.2. Provides registration, issuance and receipt of waybills and other documents that reflect the work performed by drivers.

2.3. Checks the correctness of their design, the presence of details and stamps.

2.4. Carries out registration of road documentation and accounting of the operation of vehicles, controls the correctness of records of speedometer readings, receipt and remaining fuel.

2.5. Detects in the waybill records of violations of traffic rules committed by drivers and reports them to the management.

2.6. Monitors the compliance of drivers with transport discipline.

2.7. Carries out operational communication with customers of transportation, loading and unloading points, bus stations and bus stations to ensure a coordinated operational organization of transportation.

2.8. Carries out constant monitoring of the implementation of bus schedules on the line and takes measures to comply with the schedules and intervals of bus traffic.

2.9. Carries out redistribution between bus routes depending on the size of passenger traffic.

2.10. Takes measures to provide backup buses in case of technical problems on the line, reduce the intervals of buses on the route, and promptly redistribute buses from route to route.

2.11. Carries out operational accounting, control and analysis of the results of the operation of vehicles and loading and unloading mechanisms.

2.12. Takes measures to promptly resolve violations of the transport process.

2.13. Organizes, if necessary, the provision of timely technical assistance to the rolling stock on the line.

2.14. Compiles operational reports on the work for the shift.

2.15. Receives and communicates to drivers messages about the conditions and features of transportation on routes, road conditions, traffic features in individual sections, as well as meteorological service notices and weather forecasts.

2.16. Knows, understands and applies the current regulatory documents relating to its activities.

2.17. Knows and complies with the requirements of normative acts on labor protection and environment, complies with the norms, methods and techniques for the safe performance of work.

3. Rights

3.1. The road transport dispatcher has the right to take action to prevent and eliminate the occurrence of any violations or inconsistencies.

3.2. The road transport dispatcher has the right to receive all social guarantees provided for by law.

3.3. The road transport dispatcher has the right to demand assistance in the performance of his duties and the exercise of rights.

3.4. The road transport dispatcher has the right to demand the creation of organizational and technical conditions necessary for the performance of official duties and the provision of the necessary equipment and inventory.

3.5. The road transport dispatcher has the right to get acquainted with the draft documents relating to his activities.

3.6. The road transport dispatcher has the right to request and receive documents, materials and information necessary for the performance of his duties and instructions of the management.

3.7. The road transport dispatcher has the right to improve his professional qualifications.

3.8. The road transport dispatcher has the right to report all violations and inconsistencies identified in the course of his activities and make proposals for their elimination.

3.9. The road transport dispatcher has the right to get acquainted with the documents that define the rights and obligations of the position held, the criteria for assessing the quality of the performance of official duties.

4. Responsibility

4.1. The road transport dispatcher is responsible for non-fulfillment or untimely fulfillment of the duties assigned by this job description and (or) non-use of the rights granted.

4.2. The road transport dispatcher is responsible for non-compliance with the rules of internal labor regulations, labor protection, safety, industrial sanitation and fire protection.

4.3. A road transport dispatcher is responsible for disclosing information about an organization (enterprise/institution) that is a trade secret.

4.4. The road transport dispatcher is responsible for non-fulfillment or improper fulfillment of the requirements of internal normative documents organizations (enterprises/institutions) and legal orders of management.

4.5. The road transport dispatcher is responsible for offenses committed in the course of his activities, within the limits established by the current administrative, criminal and civil legislation.

4.6. The road transport dispatcher is responsible for causing material damage to the organization (enterprise / institution) within the limits established by the current administrative, criminal and civil legislation.

4.7. The road transport dispatcher is responsible for the misuse of the granted official powers, as well as their use for personal purposes.