Concierge in the house: duties and requirements. What are the responsibilities of a concierge in an apartment building? How to organize a concierge holiday in an apartment building

APPROVE

CJSC executive director

PATRIOT-Service

________________

"____" May 2012

Job description

house concierge

1. General Provisions

1.1. The concierge belongs to the category of workers and is directly subordinate to the administrator -Service, which is responsible for the residential building.

1.2. A person is accepted for the position of a concierge without presenting requirements for education and work experience.

1.3. The concierge is accepted and dismissed from work by order of the General Director -Service "

1.4. The concierge needs to know:

Regulations on the pass to the house;

Residents of the entrance in person, have a list of residents;

Entrance plan, including the exact location of apartments in it;

Phone numbers of residents of the entrance, including owners who do not live in the house ..

2. Job responsibilities

Concierge responsibilities include:

2.1. duty in the lobby / hall / entrance of a residential building;

2.2. admission to the house of residents and visitors;

2.3. registration of visitors (entering the house without the owner of the apartment) using identification documents, indicating the time of arrival and departure and the number of the apartment to which they are sent;

2.4. restriction of access to the entrance of strangers and suspicious persons;

2.5. receiving mail and messages for residents of the house;

2.6 bringing to the tenants the necessary information from the management company or at the initiative of the council of the house (if any), the homeowners association;

2.7. maintaining order in the lobby / hall / entrance of a residential building and the concierge room;

2.8. storage of keys from the technical premises of the house.

2.9. monitoring the sanitary condition of the MNP, the state of lighting of the MNP, identifying various kinds of deficiencies through daily periodic floor-by-floor walks during the period 9.00-9.30 and from 17.00 to 17.30.

2.10. an operational report to the management company about all the shortcomings and violations identified during the inspections and during the duty (to the administrator, the ODS on duty and in emergency cases - to the Chief Engineer - Service ")

2.11. in dealing with residents of the house and representatives of state and other structures, observe respect and courtesy;

2.12. record in the register of all observed violations, and other information that may be of interest to residents of the house;

2.13. promptly respond to the operation of emergency systems, as well as security systems and the life of a residential building;

2.14. respond in a timely manner to messages from residents about problems of house communications: a sewer break, problems of the heat supply network, water supply, breakage of elevators and any other emergencies (with fixation in the log - to whom it was reported and at what time);

2.15. at the end of the duty, check the integrity of the locks on the front doors, the doors of the electrical panel, the garbage disposal and the exit to the roof of the house, about which a corresponding entry is made in the journal;

2.16. if necessary, make an application to the management company to replace burnt out lamps in stairwells and elevator cabins. At the request of tenants, submit applications for the replacement of lamps in the hallway on the floors

2.17. control the operation of elevators, loading and unloading operations, prevent overloading of elevators and the use of a passenger elevator for other purposes, daily check communication from the elevator cabins with the dispatcher;

2.18. receive information from residents with indications of expenses of apartment meters and keep records of them

2.19. transfer payment documents to tenants for payment of utilities and monitor their payment

The concierge has the right:

3.1. do not allow suspicious persons, as well as visitors, to enter the entrance without the consent of the residents;

3.2. not to allow the removal of the property of tenants or common house property from the entrance by unauthorized persons without proper permission;

3.3. require visitors (entering the house without owners) to present identification documents;

3.4. demand from the residents of the house to provide information about persons who have the right to freely visit them;

3.5. submit proposals to the management company and owners of residential and non-residential premises for the improvement of the organization and improvement of the methods of work performed by him.

3.6. require the tenants of the house to assist in the performance of their duties;

3.7. require the management company to create the necessary conditions for the performance of official duties, including the provision of the necessary equipment, inventory, a workplace that meets sanitary and hygienic rules and regulations, etc.;

4. Responsibility

The concierge is responsible for:

4.1. for failure to perform or improper performance of their official duties provided for by this job description, to the extent determined by the current labor legislation of the Russian Federation;

4.2. for offenses committed in the course of carrying out their activities, within the limits determined by the current administrative, criminal, civil legislation of the Russian Federation.

5.1. leave the workplace except for daily inspections.

5.2. communicate information about the tenants of the house to anyone;

5.3. drinking alcohol and using drugs while on duty.

6. House pass mode:

6.1. residents of the house enter using their magnetic key, or by calling the concierge on a public phone;

2. if a guest (including delivery, courier) calls the concierge by intercom or telephone, you should call the apartment and clarify whether they are expecting a guest and only after that let them in or even give any information about the tenant, and make a note about it in the journal.

Concierge actions:

1. If an incorrectly parked car is detected (closing the through passage):

Clarifies and clarifies its owner, and takes all possible actions to inform the owner and release the passage.

2. Identification, prevention of violations - drinking alcohol, violation of the rules of living in an apartment building (in terms of administrative offenses), rules for walking dogs, throwing garbage from balconies and loggias and petty hooliganism:

- in a tactful manner, warn the violator of his violation of law and order. If you refuse to comply with legal requirements, call the police squad.

For violation of the regime and improper execution of this job description, the concierge is punished by disciplinary action, up to and including dismissal.

For the absence of comments from the tenants after the development of the "Service" procedure for bonuses to the company's employees, it receives additional remuneration at the expense of the company's funds in the amount determined by the specified regulation.

APPROVE

CJSC executive director

PATRIOT-Service

"____" May 2012

Job description

house concierge

This job description has been developed and approved in accordance with the provisions of the Labor Code of the Russian Federation and other regulatory legal acts governing labor relations.

1. General Provisions

1.1. The concierge belongs to the category of workers and is directly subordinate to the administrator -Service, which is responsible for the residential building.

1.2. A person is accepted for the position of a concierge without presenting requirements for education and work experience.

1.3. The concierge is accepted and dismissed from work by order of the General Director -Service "

1.4. The concierge needs to know:

- Regulations on admission to the house;

- residents of the entrance in person, have a list of residents;

— entrance plan, including the exact location of apartments in it;

- phone numbers of residents of the entrance, including owners who do not live in the house ..

2. Job responsibilities

Concierge responsibilities include:

2.1. duty in the lobby / hall / entrance of a residential building;

2.2. admission to the house of residents and visitors;

2.3. registration of visitors (entering the house without the owner of the apartment) using identification documents, indicating the time of arrival and departure and the number of the apartment to which they are sent;

2.4. restriction of access to the entrance of strangers and suspicious persons;

2.5. receiving mail and messages for residents of the house;

2.6 bringing to the tenants the necessary information from the management company or at the initiative of the council of the house (if any), the homeowners association;

2.7. maintaining order in the lobby / hall / entrance of a residential building and the concierge room;

2.8. storage of keys from the technical premises of the house.

2.9. monitoring the sanitary condition of the MNP, the state of lighting of the MNP, identifying various kinds of deficiencies through daily periodic floor-by-floor walks during the period 9.00-9.30 and from 17.00 to 17.30.

2.10. an operational report to the management company about all the shortcomings and violations identified during the inspections and during the duty (to the administrator, the ODS on duty and in emergency cases - to the Chief Engineer - Service ")

2.11. in dealing with residents of the house and representatives of state and other structures, observe respect and courtesy;

2.12. record in the register of all observed violations, and other information that may be of interest to residents of the house;

2.13. promptly respond to the operation of emergency systems, as well as security systems and the life of a residential building;

2.14. respond in a timely manner to messages from residents about problems in house communications: a sewer break, problems in the heat supply network, water supply, breakdown of elevators and any other emergencies (with fixation in the log - to whom it was reported and at what time);

2.15. at the end of the duty, check the integrity of the locks on the front doors, the doors of the electrical panel, the garbage disposal and the exit to the roof of the house, about which a corresponding entry is made in the journal;

2.16. if necessary, make an application to the management company to replace burnt out lamps in stairwells and elevator cabins. At the request of tenants, submit applications for the replacement of lamps in the hallway on the floors

2.17. control the operation of elevators, loading and unloading operations, prevent overloading of elevators and the use of a passenger elevator for other purposes, daily check communication from the elevator cabins with the dispatcher;

2.18. receive information from residents with indications of expenses of apartment meters and keep records of them

2.19. transfer payment documents to tenants for payment of utilities and monitor their payment

The concierge has the right:

3.1. do not allow suspicious persons, as well as visitors, to enter the entrance without the consent of the residents;

3.2. not to allow the removal of the property of tenants or common house property from the entrance by unauthorized persons without proper permission;

3.3. require visitors (entering the house without owners) to present identification documents;

3.4. demand from the residents of the house to provide information about persons who have the right to freely visit them;

3.5. submit proposals to the management company and owners of residential and non-residential premises for the improvement of the organization and improvement of the methods of work performed by him.

3.6. require the tenants of the house to assist in the performance of their duties;

3.7. require the management company to create the necessary conditions for the performance of official duties, including the provision of the necessary equipment, inventory, a workplace that meets sanitary and hygienic rules and regulations, etc.;

4. Responsibility

The concierge is responsible for:

4.1. for failure to perform or improper performance of their official duties provided for by this job description, to the extent determined by the current labor legislation of the Russian Federation;

4.2. for offenses committed in the course of carrying out their activities, within the limits determined by the current administrative, criminal, civil legislation of the Russian Federation.

5.1. leave the workplace except for daily inspections.

5.2. communicate information about the tenants of the house to anyone;

5.3. drinking alcohol and using drugs while on duty.

6. House pass mode:

6.1. residents of the house enter using their magnetic key, or by calling the concierge on a public phone;

2. if a guest (including delivery, courier) calls the concierge by intercom or telephone, you should call the apartment and clarify whether they are expecting a guest and only after that let them in or give any information about the tenant at all, and make a note about it in the journal.

Concierge actions:

1. If an incorrectly parked car is detected (closing the through passage):

– finds out and clarifies its owner, and takes all possible actions to inform the owner and release the passage.

2. Identification, prevention of violations - drinking alcohol, violation of the rules of living in an apartment building (in terms of administrative offenses), rules for walking dogs, throwing garbage from balconies and loggias and petty hooliganism:

- in a tactful manner, warn the violator of his violation of law and order. If you refuse to comply with legal requirements, call the police squad.

For violation of the regime and improper execution of this job description, the concierge is punished by disciplinary action, up to and including dismissal.

For the absence of comments from the tenants after the development of the "Service" procedure for bonuses to the company's employees, it receives additional remuneration at the expense of the company's funds in the amount determined by the specified regulation.

Duties of a concierge

Previously, concierges worked in the hotel industry and prestigious buildings, they were hired by wealthy tenants who were able to pay their salaries. Today they are hired by owners of real estate in apartment buildings, and the duties of a concierge are spelled out in the contract that he signs when he starts working.

The salary of this employee is made up of contributions collected by tenants, but sometimes funds are provided from the local budget. Some consider such work to be useless and unnecessary, and the cost of services is overpriced, but, for example, in purchase / sale transactions, the presence of an attendant is an undoubted plus, which indicates a certain elitism of the house.

What are the rights and obligations of this employee? His work consists of careful monitoring of the protection of order in the entrance. A special room is allocated for the duty officer, from which he keeps under the supervision of all incoming and outgoing. When strangers enter the entrance, the concierge asks where exactly they are going and why.

But often, during fleeting meetings, we wonder why this person is needed, who is also constantly busy with his personal affairs. This usually happens when he is not instructed about his duties and does not know what exactly he should do at his job post.

duty officer

When hiring, a contract is concluded with the concierge, which contains his job responsibilities. These include:

• knowledge of all residents of the entrance;
• courtesy in dealing with residents, their guests and employees of various government departments;
• monitoring the order at the entrance and timely notification of violations to the management company so that it can control the situation;
• keeping a journal, it indicates all the information, including violations, that may be useful to tenants renting a dwelling in the house;
• attendants must be present at all minor repairs and work of communal organizations at the entrance, before that the concierge checks the documents and permission;
• immediately report suspicious persons and illegal actions to the internal affairs bodies;
• when transporting bulky goods in an elevator cabin, make sure that there are no overloads and blockages;
• after the transfer of the shift, check the safety of constipation in the basement, electrical panels, garbage chutes, attics, about which to make appropriate entries in the journal;
• engage in filing applications for the replacement of electrical equipment in the entire entrance;
• quickly respond to the alarm, if one is installed at the entrance of the MKD;
• in the event of various problems that relate to accidents in the sewerage system, disruption of the functioning of the central heating and hot water systems, as well as malfunctions of elevator equipment, the duty officer calls the appropriate utilities. He reflects all the problems and actions taken in a special log;
• help the chairman of the board and notify the residents of the entrance about all ongoing activities and events;
• observe the timely switching on and off of lighting devices in the common house area;
• supervise the observance of the rules for parking vehicles and prevent possible violations;
• monitor compliance with the norms of the hostel, and in case of violations, take the necessary measures;
• make sure that there are no cases of vandalism in the entrance and that the instructions are not violated. Offenses include actions that are aimed at violating sanitary standards (for example, defecation in stairwells, in elevator cabins, in a common house area, leaving garbage in the entrance instead of a garbage chute, intentionally disabling elevator equipment, playground equipment, etc.). );
• monitoring that alcoholic beverages are not consumed in the jurisdictional territory, and when this is revealed, then warn violators of the illegality of such behavior. When verbal exposure did not matter, then call the police.

Improper performance of work, sample contract

When the concierge works poorly, not fulfilling the assigned duties, for which he signed when applying for a position, then he is not paid a salary. With the good performance of its job descriptions, the management company encourages this, starting from the results of its activities and the gratitude of the residents of the apartment building.

Under no circumstances should officers:

• disclose information about the residents of the entrance;
• consume alcoholic beverages and take drugs while at work.

But at the same time, the concierge is not responsible for the property of the owners and tenants of apartments, as well as for residential premises.

Also, apartment owners have the right to terminate the contract with the concierge, and instead recommend another person for this job. This is done at a general meeting, for such changes must be voted by the majority of property owners. In case of poor performance of official duties, you should immediately change the duty officer to a person who is distinguished by responsibility and punctuality.

Concierge services should be evaluated based on the results of its activities. If the entrance is clean, the lighting is in order, all breakdowns are fixed in a timely manner, then the duty officer is in his place, and the cost of his work is justified.

Job Responsibilities

The gatekeeper must:

• Know personally all the residents.
• Be courteous when communicating with residents.
• Record in writing all incidents and actions taken to eliminate them.
• Respond in a timely manner to reports of malfunctions of heating systems, water disposal. Inform the relevant authorities.
• Monitor the operation of elevators, in case of breakdown, call the services of specialists.
• To control the transportation of goods in elevators, to prevent overloading and actions that can lead to damage to equipment, interior, stop their work.
• Control and maintain order, prevent accidents and crimes.
• Report to the appropriate authorities about all offenses, suspicious people and actions on the territory of the house (removal of furniture, equipment).
• Do not let strangers through without presenting an identity card, keep a list of visits.
• Prevent bullying.
• Issue warnings or report to the authorities if cases of vandalism, fights, alcohol, drugs, aggressive obscene statements are recorded.
• Provide access to the emergency work site, call for repairmen, monitor the progress of work, check identification.
• Check the presence of locks in attics, basements, electric meters.
• Monitor the condition of window and door structures and canvases, promptly report the need for repair or replacement.
• Communicate information and decisions of the governing body to residents.
• Monitor the on / off of the light in the local area, in the entrances.
• Transfer duty at the end of the shift by checking the required objects and fixing their status in the journal.

Work organization

In order for the functions to control the order to be carried out in full, it makes sense in the job description or a separate document to prescribe an algorithm of actions in case of a particular violation.

Based on it, it will be easier to evaluate the work, to identify inconsistencies with the agreed responsibilities.

You can fix the most common cases.

Concierge actions in case of violation of parking rules in the local area

It should be indicated that if an incorrectly parked car is found, he is obliged to take all possible actions to establish, find the owner and report the need to move the car to another place.

It should also prescribe how to act if it turns out that the car does not belong to the tenant, and there is no way to find the driver.

Actions of the concierge in case of hooligan behavior

Describe what actions should be regarded as violations and how you should respond to them. When leaving construction waste in the wrong place and unwilling to remove it, causing damage to the equipment of the playground, the caretaker must call the police.

The possible scenarios described in this way will help you respond quickly and correctly.

If the neighbors are against

Every house has intractable neighbors. In a situation where some residents would like to see an employee with the functions of a watchman and watchman in the house, and the decision must be made by a general majority of votes, explanatory work can be carried out. Tell with positive examples who a concierge is in a residential building and how he will actually be useful.

Important! The picture when there are flowers, rugs and clean unpainted elevators in the entrance pleases everyone's imagination. When you are wished a good day and greeted when you return in the evening, there is a feeling of home, where you want to return. The mailboxes are intact, the correspondence from there will not be lost. Leaving for vacation or for a long time, you can be sure of the safety of the apartment.

If something happens to utility networks, there will be a person who will react as quickly as possible. The chances of not being flooded, in time to stop the fire also increase with the presence of a watchman. The schedule for cleaning the entrance will miraculously begin to be respected.

Everyone makes a choice in what conditions his family will live. In an apartment building, it is more difficult to combine opinions, desires, organize order and security. But the efforts spent will pay off and are worth it, the concierge at the entrance can bring the quality of life to another more civilized level.

The desire to make life comfortable and home safe is natural. Everyone provides it for his family in different ways, depending on the possibilities and conditions. You can resort to technical means: a burglar alarm, a high fence, video surveillance services, even a guard dog. Urban residents are increasingly choosing the option when the order will be monitored by a person who performs the duties of a concierge in an apartment building.

Important! The presence of a concierge will be a plus when selling an apartment, it is a guarantee of order and even an indicator of elitism.

With the right approach, residents of not only an elite house can organize the work of a person with the functions of monitoring the state of the local area.

How to hire a concierge

If most of the residents of the house vote positively for such a service, this decision is recorded in writing by a protocol. Next, you need to contact the homeowners association or management company. They must resolve issues with the search and selection of a candidate, as well as with the allocation and equipment of premises for a new employee. Contractual relations with the duty officer are documented.

concierge salary

The employer pays the wages.

This may be a group of individuals (residents of the same entrance), a legal entity (the owner of the premises), an HOA. In this case, we are talking about an employment contract. If this is an agreement between persons, taxes are paid by the one who receives the payment.
If the concierge is an individual entrepreneur, the HOA can conclude a contract.

Electronic concierge

In addition to the usual option, you can consider a pass system, in which it is enough to equip one workplace for the whole house. Access control at the entrances will be carried out by one person using video cameras. To assess how much more profitable this method is, you can compare the costs of maintaining several people for the long term and calculate how long the equipment will pay off.

Job Responsibilities

The gatekeeper must:

• Know personally all the residents.
• Be courteous when communicating with residents.
• Record in writing all incidents and actions taken to eliminate them.
• Respond in a timely manner to reports of malfunctions of heating systems, water disposal. Inform the relevant authorities.
• Monitor the operation of elevators, in case of breakdown, call the services of specialists.
• To control the transportation of goods in elevators, to prevent overloading and actions that can lead to damage to equipment, interior, stop their work.
• Control and maintain order, prevent accidents and crimes.
• Report to the appropriate authorities about all offenses, suspicious people and actions on the territory of the house (removal of furniture, equipment).
• Do not let strangers through without presenting an identity card, keep a list of visits.
• Prevent bullying.
• Issue warnings or report to the authorities if cases of vandalism, fights, alcohol, drugs, aggressive obscene statements are recorded.
• Provide access to the emergency work site, call for repairmen, monitor the progress of work, check identification.
• Check the presence of locks in attics, basements, electric meters.
• Monitor the condition of window and door structures and canvases, promptly report the need for repair or replacement.
• Communicate information and decisions of the governing body to residents.
• Monitor the on / off of the light in the local area, in the entrances.
• Transfer duty at the end of the shift by checking the required objects and fixing their status in the journal.

What is prohibited to the concierge

In addition to a set of duties, it is necessary to coordinate and prescribe actions that are unacceptable for an employee on duty at the entrance.

1. Communicate any information about people living in the house to outsiders.
2. Use alcohol, drugs and substances equated to them in the workplace.
3. Coming to work under the influence of alcohol.
4. Invite strangers to the duty room, house.
5. Sleep (except for specially agreed time).

Important! Failure to comply with prohibitions may result in disciplinary action, fines, or dismissal.

Concierge rights

• Require the receipt of the necessary data about residents, lists of persons who are allowed to visit the house.
• Check IDs
• Do not let in suspicious persons.
• Do not allow strangers to take out the property of residents without presenting permission.
• Require residents to provide assistance in the performance of work duties.
• Require management to organize the workplace properly.
• Also, the concierge has the right to all the conditions specified in the labor legislation.

Duty Officer Responsibility

The concierge is not responsible for the safety of personal property, apartments, cars.

He can only be held responsible for the incomplete performance of his duties. If in case of detection of illegal actions in relation to the property of tenants, did not inform law enforcement agencies in a timely manner.

Work organization

In order for the functions to control the order to be carried out in full, it makes sense in the job description or a separate document to prescribe an algorithm of actions in case of a particular violation.

Based on it, it will be easier to evaluate the work, to identify inconsistencies with the agreed responsibilities.


You can fix the most common cases.

Concierge actions in case of violation of parking rules in the local area

It should be indicated that if an incorrectly parked car is found, he is obliged to take all possible actions to establish, find the owner and report the need to move the car to another place.

It should also prescribe how to act if it turns out that the car does not belong to the tenant, and there is no way to find the driver.

Actions of the concierge in case of hooligan behavior

Describe what actions should be regarded as violations and how you should respond to them. When leaving construction waste in the wrong place and unwilling to remove it, causing damage to the equipment of the playground, the caretaker must call the police.

The possible scenarios described in this way will help you respond quickly and correctly.

If the neighbors are against

Every house has intractable neighbors. In a situation where some residents would like to see an employee with the functions of a watchman and watchman in the house, and the decision must be made by a general majority of votes, explanatory work can be carried out. Tell with positive examples who a concierge is in a residential building and how he will actually be useful.

Important! The picture when there are flowers, rugs and clean unpainted elevators in the entrance pleases everyone's imagination. When you are wished a good day and greeted when you return in the evening, there is a feeling of home, where you want to return. The mailboxes are intact, the correspondence from there will not be lost. Leaving for vacation or for a long time, you can be sure of the safety of the apartment.

If something happens to utility networks, there will be a person who will react as quickly as possible. The chances of not being flooded, in time to stop the fire also increase with the presence of a watchman. The schedule for cleaning the entrance will miraculously begin to be respected.

Everyone makes a choice in what conditions his family will live. In an apartment building, it is more difficult to combine opinions, desires, organize order and security. But the efforts spent will pay off and are worth it, the concierge at the entrance can bring the quality of life to another more civilized level.

How much a concierge is needed in an apartment building and whether it is needed at all, only residents can decide. Only they have the right to establish additional posts in the entrances. At the same time, among the inhabitants of the building there is often an opinion that the job description of the concierge of a residential building simply does not exist in nature and people of this profession are engaged in absolutely the wrong things for which you need to pay money: they watch TV, talk tirelessly on the phone, and sometimes they can even look into other people's bags.

However, if you approach the choice of such a candidate responsibly, clearly stipulate the duties of a concierge in an apartment building, then this person will turn out to be a real duty officer at your entrance, who will monitor cleanliness and order, will not let suspicious guests in, and will also be able to act as an intermediary between residents and management company or HOA.

Why do you need a concierge in a residential building

Previously, such an employee could be seen in hotels and hotels or in an elite house - the concierge was hired by the owners of the living space, who could afford to provide this person with a salary. Nowadays, this is no longer a rarity, and many resort to concierge services in an apartment building. Sometimes funds for the payment of remuneration are even allocated from the city budget.

As mentioned above, people often perceive the duty officer as an unnecessary unit, considering the benefits of his presence to be dubious. However, when selling or buying an apartment, the presence of a concierge in the house is an indisputable advantage that demonstrates the prestige of real estate. What is this person's job? What are the rights of a concierge in a residential building and what are his responsibilities?

The work of the duty officer is to closely monitor the order in the entrance. To do this, a special room is assigned, often equipped with a video surveillance system, and a person must keep track of who enters and leaves the house. When strangers visit, the concierge usually specifies which apartment the guests are going to and for what purpose. However, most often, passing by this employee even in our entrance, we may think, why pay a salary to a concierge in a residential building at all, if his functions consist in such a small set of duties and at the same time he constantly talks on the phone or goes about his own business. Such a question is logical when the work of this employee is organized illiterately or not regulated at all.

Key Responsibilities of a Concierge in an Apartment Building

Since the concierge is a paid post, an appropriate job description is drawn up for this employee, which regulates all the functions, rights and duties of the position. In each case, such a document can be developed individually. However, there are a number of basic responsibilities that must be required of a home concierge.

• Know in person all the inhabitants and have a list of them.
• Be polite and friendly to both homeowners and visitors.
• Keep order in the entrance.
• Stay up to date, especially when there are some emergency situations.
• Promptly inform the relevant authorities about violations that occurred during the shift.
• Carefully monitor the work of utilities.
• Regularly fill out a log book, which reflects all incidents and the measures taken.
• Be vigilant and report suspicious persons to the authorities.
• Act as an intermediary between residents and the management company, transfer complaints and wishes of the population to the company or the HOA.
• Make requests for minor repairs to equipment.
• Monitor the use of elevators, especially during the transportation of bulky items, to avoid overload and breakage.
• Eliminate the possibility of property damage and theft.
• Monitor the integrity of the locks on the doors in the house.
• Promptly notify property owners of dangerous situations.
• Monitor the health of the lighting in the house and in the surrounding area.
• Walk around the area before handing over a shift.

Very often, the job description also reflects serious violations that are unacceptable in the work of the concierge of an apartment building. So, this employee cannot:

• disclose confidential information about tenants;
• be at work in a state of intoxication;
• behave unrestrainedly and conflict with residents;
• being away from work for a long time.

An important aspect is the organized feedback, thanks to which the property owners will be able to inform the concierge about their long absence, about the upcoming reception of a large number of people or the delivery of an important cargo, and so on.

• The law on silence in Moscow and the region from January 1, 2018 and how the Criminal Code can use it correctly

In addition to the scope of duties indicated above, other requirements for the work of a concierge may be adopted at the general council. In some houses, security cameras are installed at the entrance, fire alarm panels, etc. If this person is trusted and trusted, many tenants can leave the keys to the apartment so that the concierge monitors the safety of the premises during their long absence (if, for example, , breaks the pipe, he can go in and shut off the water).

For a good organization of the concierge service, you need to take care of the equipment of the workplace, where the telephone, a special alarm button, a minimum of furniture and a bathroom will be located. If the tenants show a desire to make the office of their employee more comfortable, then you can provide his post with a minimum set of household appliances (heater, kettle, microwave).

Since the duty officer must be at the workplace around the clock, it is necessary to hire at least two employees who will be on duty in shifts. The main requirement for these people is a good attitude towards the owners of apartments and a serious approach to business, which will ensure the conscientious performance of their duties.

How do the tenants themselves want to see the concierge in the house

What kind of concierge will suit homeowners in full? Responsible, executive, disciplined and attentive. This person is obliged to strictly observe the established work schedule and impeccably fulfill job instructions. Many property owners do not want to see older women as concierges, but it is often the elderly ladies who try to do their job conscientiously, being homely and economic due to their age. This is especially evident in the case when such a duty officer also lives in this house as an owner.

In order for the concierge to be as efficient as possible, the workplace must meet the requirements. The room must be equipped with telephone communication, plumbing, a special alarm button, a minimum set of furniture and necessary household appliances (at the request of residents).

A big plus in the work of the concierge will be the presence of a list of names and surnames of people living in this house, as well as knowledge of contact phone numbers in order to have ways to promptly report any emergency. At the same time, feedback also plays a very important role, that is, residents should also be able to report about their imminent departure on vacation, plans for repairs, renting out an apartment, and so on.

Sometimes management companies, trying to keep up with the times, try to involve people on duty in organizing the delivery of goods. However, we should not forget that the main duties of a concierge, according to job descriptions, are already quite a few, and in order to perform them well, you should not overload them.

How to hire an employee for the position of concierge in the house

We offer you several options for formalizing relations with concierges (with an indication of the main provisions necessary to document one or another option).

1. Group of owners (for example, entrance)- individuals hire a concierge on their own and at their own expense to service only one of their entrances:

• an agreement between the owners on the joint bearing of the costs of maintaining the concierge;

1. A legal entity - the owner of a residential apartment or non-residential premises in an apartment building, independently hires a concierge to service the entire entrance:

• minutes of the meeting of the group of owners;
• an employment contract with a concierge;
• concierge job description;
• general information about taxes paid and their calculation.

1. HOA hires a concierge under an employment contract:

• minutes of the meeting on the decision to hire a concierge;
• an employment contract with a concierge;
• concierge job description.

1. The HOA concludes an agreement with a concierge - an individual entrepreneur:

• civil law contract with a concierge - an individual entrepreneur;
• an act of work performed under a civil law contract with a concierge;
• claim (in case of improper provision of services);
• a sample of a claim to the court (in case of improper provision of services).

When a contract for the provision of services between individuals is concluded, the tax is paid by the one who receives the remuneration. In other words, the one who takes the money must keep financial records, accrue and pay off obligations. In the year following the receipt of income, before April 30, the service provider under the contract (the one who received the remuneration) must submit reports to the tax service in the form of 2-NDFL, and also pay the tax on their own. Thus, the customer of services (the party that pays the money) is not a tax agent.

When such an agreement exists, it is possible not to enter into an agreement to reimburse tenants for concierge payments due to the fact that in this case it can be interpreted as a desire of the management company to avoid paying payroll taxes.

What apartment owners should consider when hiring a concierge in the house

Despite the fact that the concierge in the house is a good enough idea, the tenants still often face certain problems. This is due to the fact that the duty officer may not always fulfill his duties conscientiously. Most often this is caused by the low salary of a concierge in an apartment building. That is why older people most often go to such a post, who, due to their age, will not be able to give a good rebuff to violent strangers or unwanted guests.

Sometimes homeowners may conflict with the duty officer. To avoid such situations, it is better to try to warn the concierge about the guests you are expecting, otherwise he will be forced to clarify this information with the people who came to you.

During the move, it is also worth informing the duty officer about furniture or bulky cargo, otherwise the concierge may call security. This rule is no exception for those who rent their property. In addition, by reporting this fact to the duty officer, you will be able to find out who visits those who rented your accommodation, how tenants behave, and so on. Moreover, if the number of people living in the apartment is greater than the number of sets of keys, then you can leave them to the concierge. This makes even the process of going on vacation easier, because your friends can take the keys from the attendant and water the flowers or feed the cat.

The concierge is not allowed to engage in extraneous matters at the workplace, to leave it without urgent need, especially for a long time. In order not to have a desire to leave the post for nothing, you can install a TV in the office and bring interesting books.

It is best to involve a professional who already has experience in such work. You can really rely on such a person.

How to control the concierge in an apartment building

Sometimes tenants may complain about the dishonest service of the duty officer, then you have to look for ways to improve the efficiency of the concierge in an apartment building.

A positive impact on the work of a person in such a position and its productivity can only be a good attitude on the part of the apartment owners. Analyze how often neighbors and residents generally greet the concierge. In most cases, people just pass by without paying any attention to it. But the basis of security lies precisely in the feedback from the duty officer at the entrance. A timely warning about the delivery of the cargo or about the guests who should come to you can help to avoid unnecessary conflicts between the concierge and your visitors. In addition, without warning from the homeowners, the duty officer often has to let dubious personalities into the entrance. It is worth remembering all of the above and not making a complaint to the concierge of an apartment building, analyze how much you help him do his job well.

In general, the activities of the people who serve the house are always controlled by the management company. At the same time, the duties of employees must be documented in the form of job descriptions, which are endorsed by management and normally comply with the standards of the Labor Code.

The so-called human factor plays a big role in the work of the concierge, while you will not be nice to everyone. The duty officer always has to look for compromises in order to avoid conflicts and perform their tasks efficiently. In addition, in order for the work in this position to be as effective as possible, it is worth immediately selecting candidates, taking into account all the requirements for this position. A person needs to meet them not only in professional qualities, but also in personal ones.

The attendant is the guardian of order and security at home. In accordance with the law, the management company should not ensure the work of this post. Therefore, the decision to put a duty officer in the entrance entirely depends on the residents. This issue is discussed at a regular general house meeting. However, you should clearly understand what goals you are pursuing and whether you really need an attendant in the building.

So, a concierge is a person who continuously monitors order in the house. For example, if someone else entered the entrance, then the duty officer should clarify the apartment number and the purpose of the visit. If there is no one at the specified address at the moment, then the concierge may ask the visitor to come at another time. Sometimes the job description of the duty officer states that he is obliged to record the passport data of incoming people (guests, casual visitors, utility workers, and so on) who do not live in the house. It is also important to understand that this is not an exhaustive list of duties in this position.

Why the concierge in the house does not cope with his duties

The root of the problem, which is expressed in the failure of the duty officers to fulfill their tasks, in fact, lies in rather banal reasons. One of them is a very low salary. which is specific to this position. Another reason is in direct proportion to the first - the elderly or people with disabilities often go to this post.

Of course, we are not talking about hiring people who, due to their physical condition, simply cannot perform the functions of a duty officer well. Here it's about the age limit, because, as mentioned above, older people often apply for the position of concierge. If a middle-aged person comes to this post, then it immediately becomes clear that he cannot perform some other, more paid and profitable job for health reasons. At the same time, in both cases, people do not strive to hold on to a low-paid position and frankly begin to ignore part of their official duties.

At the same time, non-compliance with labor instructions often does not become a reason for any administrative penalties, let alone dismissal, since the management company simply does not want to burden itself with additional work. Of course, this can only continue until the number of complaints from the residents of the house simply starts to go off scale. That's when a change in the concierge of an apartment building may happen, but this does not mean at all that the next candidate will be more responsible.

All these moments become the reasons for the dissatisfaction of the tenants with the work of the duty officer. People living in the house begin to doubt the need for such a post. Some even suggest that they do not need these services at all, and an armored door and a video surveillance system can act as protection against suspicious citizens.

Sometimes the question of the need for a concierge in the house comes down to the amount that is charged from the residents of the house (most often the collection takes place by apartment) to pay him a premium. After all, if the building, for example, has 20 floors, then the amount of the monthly fee from the apartment will not cause as many questions as it can arise in a five-story building. After all, the amount of work in the latter case is much less, and the requirements from the residents will then be much higher.

So, most often the matter lies not in the idea as such, but in the process of organizing the work of a concierge in an apartment building. Sometimes it is enough to simply replace a rude and dishonest employee with a more responsible and friendly one. In some cases, it is necessary to completely revise the scheme of work of the duty officer, as well as adjust the duties of the concierge in an apartment building.

Attached files

• Document №1.doc

A concierge is understood as a house attendant, whose workplace is located directly at the entrance, where he must be throughout the working day. His appearance is certainly neat, he performs his duties in accordance with the relevant job description.

The concierge at the entrance is subordinate to the Chairman of the Board of the housing cooperative or to persons who at some point replace him. The main duties of the concierge include monitoring compliance with the basic rules of the instruction.

As a rule, his shift is seven days, of which the period from 21:00 to 9:00 in the morning is allotted for sleep. Shift times range from 9:00 to 21:00. Such employees usually dine in the house itself.

Concierge responsibilities include:

• know all the residents of the house;
• be sure to follow the rules of good manners when communicating with residents of the house, as well as with representatives of various structures, including government ones;
• monitor the provision of timely transmission of information in case of various violations, promptly report this to the housing cooperative so that they can take appropriate measures;
• keep a record of all violations that must be recorded in a special journal, as well as display all the necessary information in it, which may be useful for residents of the house;
• if there is such a need, then the concierge should be personally present during the performance of various works carried out by public utilities, which should be carried out only upon the provision of a special document (the latter certifies the identity of the employee);
• respond without delay to any offenses and immediately report them to law enforcement agencies, even if furniture is removed from the house by suspicious persons;
• if something is being loaded or unloaded in the house, then it is advisable to control the elevator in order to avoid overloading it, as well as to monitor the clogging and damage to the elevators and the entrances themselves;
• after handing over his shift, the shifter needs to check the integrity of the locks in the basements, as well as the electrical panel, at the garbage collection points and at the exit to the roof of the house, the results of which should be recorded in the journal;
• if necessary, submit special requests for the replacement of lamps, both in the corridor and in elevators;
• promptly respond in case of emergency systems, such as security and life support systems;
• if the residents of the house have any problems associated with a breakthrough in the sewerage system, a disruption in the operation of heat supply, water supply, as well as breakdowns in elevators and more, the concierge must take appropriate measures;
• in the cases indicated above, the concierge must quickly report the problem to special services and record this fact in the application log;
• if necessary, assist the chairman of the board of the housing cooperative and convey to the knowledge of the residents of the house all the information necessary for them;
• carefully monitor the timeliness of turning on and off the lighting in the yards near the house;
• monitor the detection, as well as the prevention of violations of the rules of parking of motor vehicles.

For a more detailed disclosure of this issue, we suggest that you familiarize yourself with Article 12.19 of the Code of Administrative Offenses of the Russian Federation.

Violations related to non-compliance with the rules for stopping or parking vehicles:

1. Non-compliance with the rules of stopping or parking made directly on the sidewalk, as a result of which an obstacle was created for the movement of pedestrians.
2. Failure to comply with the rules of stopping or parking made directly on the roadway, as a result of which an obstacle was created for the movement of other vehicles, namely for garbage collection vehicles or for an ambulance.

What is prohibited for concierges

Concierges are not allowed to:

• disseminate information about the inhabitants of the house;
• drink alcoholic beverages, as well as use narcotic substances during their duty;
• the concierge is not responsible for the safety of the property of the tenants, as well as for their apartments.

Access mode

The admission to the house is carried out according to the following regime:

• the entrance to the house takes place with the help of a special magnetic key or by calling the concierge;
• if a visitor comes to any of the tenants, he is obliged to inform the concierge about it. The latter reports this visit to the tenant himself and receives an order on whether it is worth letting this guest in or not, which should be recorded in the journal.

The concierge at the entrance must:

• conduct close monitoring of the safety of the residents, and if violations are detected, take measures;
• make sure that petty hooliganism does not happen in the entrance. These include violations related to various types of offenses, such as defecation in the house, elevators, yard and in general on the territory of the facility, garbage disposal in inappropriate places, breakdown of elevators, railings, children's swings, etc.;
• make sure that alcoholic beverages are not drunk at the entrance or near it. In case of detection of this fact of violation, the concierge is obliged to issue a warning, and as a result of non-response to it, call the police squad.

If the concierge does not properly perform or does not perform at all his duties prescribed in the job description, then he may be deprived of wages.

If the duty officer at the entrance does an excellent job with his work, then he has the right to receive remuneration, which is accrued from the funds of the housing cooperative, based on the monthly results of his work.

It is worth noting that the residents of the house have every right to refuse the services of a concierge and, in return, offer their person for this position, which should take place at a public meeting by voting. We advise you to avoid completely abandoning the duty officer at the entrance, if you are not satisfied with the way he does his job, just change him to another, more responsible concierge.

Of course, the best indicator of the level of performance of their work is directly its results. If the entrance is in perfect condition and everything else is in perfect order, then your concierge, as they say, is in the right place.