And personal qualities of the employee. Business qualities in the resume

What can be the business qualities of an employee, the list that should be followed? The list is certainly long and varied. At present, it is up to the employer to assess the actions of any employee, his level of professionalism, strengths and business qualities. This becomes a perfect task, helping to form a workable team and significantly increase labor efficiency. But on the part of the employee himself, their list helps not only to create a competent resume sent when looking for a job, but also increases the chances of other potential job seekers in the employment process.

The personal qualities of employees can be divided into 2 large categories: personal, which are initially innate and develop at the stages of the formation of the person himself, and professional, which are acquired in the process of work and come with experience. A clever combination of both, and permanent job above you provide a unique opportunity for career growth and a good management position. Let's look at these categories in more detail.

Professional qualities of an employee

Of course, in its standard sense, this list can be huge, and the criteria that a manager uses when evaluating a particular employee can differ significantly depending on the positions held, the functionality assigned to employees, and the tasks assigned to them.

But let's try to collect their frequently occurring positions in a single list.

1. Self-confidence. This is an acquired quality that gives a clear awareness of the impeccable performance of one's functions and a kind of basis for further decision-making.
2. Excellent knowledge of the features and technology of work, ways to improve it. It is developed with incoming experience and due to one's own interest in the relevance of production changes.
3. The ability to choose the right means and real methods to achieve the best results.
4. Creativity. Determining the approach to established production process from the updated side and the opportunity to look at it in a different, non-standard way.
5. Stress tolerance. This is the ability to show restraint of one's own reaction in relation to the situation or actions of employees.
6. Planning your own workflow in relation to efficiency and combining it with the work of the entire team.
7. Emotional balance. The lack of a vivid reaction to what is happening and the regular maintenance of calm in conflict issues. It is developed over time in the stability of emerging situations.
8. Striving for victory. A constant desire to achieve the best performance in relation to other employees in similar positions in the organization.
9. Distribution of powers and responsibilities. The ability to prioritize assigned tasks and delegate part of the authority to the team with their subsequent control.
10. A clear and tough solution to operational issues. In the process of well-established work, non-standard situations arise that require timely identification and resolution, and here only actual actions are needed.
11. Severity and justice to their own actions and actions from outside. Ability to evaluate performance.
12. Organization of personnel work. The ability to professionally organize the process of activities so that each of the employees clearly understands their tasks and strives for their effective execution.

Personal qualities of employees

These are aspects of human life that are formed individually, developing every year. They affect not only family relations, everyday life and friendly contacts, but also work processes.

1. Teamwork skills. Of course, this is very important when the team, as a whole, is set to achieve results, to organize their work without conflicts and in a pleasant positive way with other employees.
2. Fairness and honesty. This is a guarantee of the right attitude and the opportunity to demand the same attitude towards yourself.
3. Ability to listen to other people's opinions, accept advice and recommendations. You need to understand that not always the decision made can be the only true and correct one, and a look from the outside is sometimes able to most effectively assess the situation. It is important to simply accept such help.
4. Adequate perception of criticism from the outside. Do not think that the criticizing person is absolutely negative towards you. Perhaps this is just a method to show real results of activity and increase their level. Most of these criticisms bring positive results.
5. Ability to defend own decisions and interests. In industrial disputes based on evidence and facts, it is important to correctly convey the performance indicators of one's activities.
6. Principle. This is a quality that helps to defend one's own point of view.
7. The ability to keep a given word. Such a position convinces of responsibility and the opportunity to rely on your candidacy, confirming once again that you are a good worker.
8. Showing tact. This is the ability with which it is possible to build best relationship in a collective.
9. Decisiveness and perseverance. Such innate qualities allow you to defend your own position and convince management of the correctness of your decisions.

Evaluation of the business qualities of employees for the first time occurs when they are hired. It is here, during the interview process, that the head of the organization considers your candidacy positionally, mentally applying these qualities regarding the future functionality of the work. And a little later, by conducting regular assessments, it helps to assess the correspondence of abilities to the position held. The assessment process also addresses a number of key issues:

• determined by the most actual place in organizational structure, for more effective use of the strengths of the future employee;
• if necessary, develops a program of individual development of employees;
• methods of possible motivation are determined;
• the satisfaction of the staff from their duties is considered.

On the one hand, such a process helps to actively collect all necessary information to study the level of professionalism of the employee and possible organization his training, and on the other hand, increases his motivation and develops the basis for future material incentives.

There are several stages of business appraisal of personnel:

• collection of preliminary information about the activities and results of the employee's work in production;
• compiling the main questions for the evaluation conversation with the employee;
• conducting interviews and evaluating the responses to the assessment questions asked;
• formation of an opinion at the expert level and transfer of data to a special commission;
• adoption of individual solutions to the proposals put forward.

The employer is important both personal and business qualities of the employee. What abilities are more important? How to deal with negative traits? Each profession has its own characteristics. About how to do right choice and how to evaluate a future employee, we will tell in our article.

Business and personal qualities

The business qualities of an employee are his ability to perform certain labor obligations. The most important of them are the level of education and work experience. When choosing an employee, be guided by the benefits that he can bring to your company.

Personal qualities characterize the employee as a person. They become important when applicants for one position have business qualities on the same level. Personal qualities characterize the employee's attitude to work. Focus on independence: he does not have to do your job, but he must cope with his own to the fullest.

The choice of qualities

If more than 5 characteristics are entered in the resume, this is a signal that the applicant is not able to make a competent choice. Moreover, the standard “responsibility” and “punctuality” have become commonplace, so if possible, ask what these mean. general concepts. A striking example: The phrase "high performance" may mean "the ability to work with a large amount of information", while you were counting on "willingness to work overtime."

Such general concepts as "motivation to work", "professionalism", "self-control", the applicant can reveal in other expressions, more specifically and more meaningfully. Pay attention to incompatible qualities. To verify the honesty of the applicant, you can ask to illustrate with examples the characteristics indicated by him.

Negative qualities of an employee

Sometimes they are also included in the resume by the job seeker. In particular, such as:

• Hyperactivity.
• Excessive emotionality.
• Greed.
• Vindictiveness.
• Impudence.
• Inability to lie.
• Inability to work in a team.
• Restlessness.
• Touchiness.
• Lack of work experience/education.
• Lack of sense of humor.
• Bad habits.
• Passion for gossip.
• straightness.
• self-confidence.
• Modesty.
• Weak communication.
• The desire to create conflict.

An applicant who has written negative qualities in a resume can be honest, or maybe reckless. Such an act does not justify itself, but if you want to know possible problems with this applicant, ask him to list his negative qualities. Be ready to give the person an opportunity to rehabilitate himself and present negative qualities in a favorable light. For example, restlessness indicates easy adaptation and quick switching from one task to another, and straightforwardness indicates the benefits that he can bring when making a deal.

Be ready to give the person an opportunity to rehabilitate himself and present negative qualities in a favorable light.

Qualities for different professions

Certain professional quality needed in almost every activity. You can make it easier for applicants to work and at the same time narrow their circle by entering information about desired characteristics in a job advertisement. For an employee in the field of promotion or entertainment, the main qualities are communication skills, the ability to work in a team, and win people over. The list of winning qualities will also include: charm, self-confidence, energy. In the field of trade, the list of the best qualities will look like this: flexibility of thinking, customer interaction skills, ability to negotiate, work in a team, as well as quick response, courtesy, perseverance, activity.

A leader in any field should be characterized by such professional qualities as organizational skills, the ability to find a common language and work in a team, resourcefulness, conflict-free, charm and the ability to teach. Equally important are the ability to make quick decisions, self-confidence, attentiveness and balance.

The strengths of an employee working with a large amount of data (accountant or system administrator): attention to detail, accuracy, quick learner, attentiveness, organization and, of course, the ability to work with a large amount of information.

The characteristics of a secretary include a variety of positive qualities: customer interaction skills, business communication, literacy, the ability to negotiate and business correspondence, the ability to do several things at the same time. Also pay attention to good external data, attentiveness, tact and balance, diligence. In any profession, responsibility, attentiveness and stress resistance are useful. But the applicant, inscribing such qualities in the resume, does not always take them seriously.

In any profession, responsibility, attentiveness and stress resistance are useful. But the applicant, inscribing such qualities in the resume, does not always take them seriously.

Evaluation of the professional qualities of an employee

To avoid wasting time and money testing new employees, sometimes companies evaluate them before hiring. For this, even special centers staff assessments. A list of grading methods for those who prefer to do it themselves:

• Letters of recommendation.
• Tests. This includes conventional aptitude and aptitude tests, as well as personality and background tests.
• Interview.
• Examination of the knowledge and skills of the employee.
• Role play or case studies.

The role-playing game will help you find out in practice whether the applicant is right for you. Act out a day-to-day situation for his position and see how he copes. For example, evaluate his customer interaction skills. Let the buyer be your competent employee or yourself, and the applicant will show what he is capable of. You can set a goal for him to achieve during the game, or simply observe the style of work. This method will tell a lot more about the applicant than the column "Personal qualities" in the resume.

Determining the evaluation criteria, you can be based on business qualities: punctuality, potential quantity and quality of work performed, experience and education, skills, etc. For greater efficiency emphasize the qualities required for the position for which the candidate being assessed is applying. To be confident in an employee, consider his personal qualities. You can independently conduct an assessment in the form of a rating of candidates, placing + and - according to certain criteria, distributing them by level or awarding points. Avoid scoring errors such as bias or stereotyping, or overweighting one criterion.

Writing a resume is perceived by many people as a list of all the positive personal qualities.

• Resume as a price list
• Assess yourself soberly
• We keep the brand

Moreover, they are not even always really available, but are abstract. But what is really important to indicate in a resume in order to get a good place work?

Resume as a price list

A resume, in its essence, is precisely a price list, because each of its lines declares the value of a person as a specialist and employee.

The fewer functions he is able to perform, the cheaper his services will cost and vice versa.

The "price" of a person consists of those qualities that the employer wants to see in the applicant. That is, an economist and, for example, a cook need a different set of qualities, a different price list.

Assess yourself soberly

Starting to indicate all his good qualities in a resume, a person must first of all adequately evaluate himself professionally. As a rule, all unsuccessful attempts to get a job or a promotion are due to overestimated or, on the contrary, underestimated self-esteem, leading to an incorrectly compiled resume.

Thus, it is necessary to soberly assess your abilities and understand what specific knowledge and skills are at their best. They should be listed on your resume.

At the same time, it is worth considering the resumes of other applicants for the position, understanding what they have superiority in front of them and also reflect this in your list.

Personal characteristics should be stressed only if the requirements of the employer lack qualifications.

Qualities of a person for a resume. List

An example list looks like this, but it is certainly not exhaustive:

• activity;
• accuracy;
• analytic skills;
• ambition;
• fast learner;
• attentiveness;
• politeness;
• high efficiency;
• flexibility;
• discipline;
• conscientiousness;
• friendliness;
• performance;
• initiative;
• creativity;
• sociability;
• loyalty;
• persistence;
• reliability;
• resourcefulness;
• focus on results;
• non-conflict;
• optimism;
• organizational skills;
• oratory;
• result orientation;
• organization;
• responsiveness;
• responsibility;
• decency;
• presentable appearance;
• enterprise;
• adherence to principles;
• punctuality;
• innovation;
• self-control;
• independence;
• self-criticism;
• scrupulousness;
• justice;
• ability to make quick and independent decisions;
• stress tolerance;
• striving for improvement professional level, self-improvement, professional growth, development;
• a creative approach to finding ways to accomplish the tasks;
• diligence;
• self-confidence;
• teamwork skills;
• ability to adapt to change;
• the ability to convince;
• good diction;
• purposefulness;
• sense of humor;
• honesty;
• energy.

Positive

It is not enough just to indicate all your best qualities in your resume, they also need to be substantiated. The rule of the “golden mean” works here - a person should not overly praise and paint all his positive aspects at length.

The resume should not exceed 1-1.5 pages, besides, the employer has neither the time nor the desire to read someone's stories about themselves.

You can imagine yourself in the place of the head of the organization, understand what he needs, and slightly embellish the qualities necessary for this place, describe them in a short and concise form.

Highlighting business aspects

The fact whether a person will be hired is still influenced not so much by his personal qualities as professional ones. Therefore, it is on them that the main emphasis should be placed.

It is not worth listing all your skills. Much in this matter depends on the position for which the person is applying. For a manager and for an accountant, different business qualities will be preferred.

Therefore, you need to look at the text of the vacancy announcement, look professional requirements and indicate in your resume exactly those of them that are available.

It is also worth describing business qualities briefly, in one sentence, for example: “Six years of work as a deputy chief accountant.”

It is important to ensure that business and personal qualities do not conflict with each other.

Negative

If the employer does not ask you to indicate separately bad qualities in your resume, then you do not need to do this yourself.

Examples of qualities that are likely to be perceived as negative are:

• excessive emotionality;
• inability to lie;
• poor communication skills;
• inability to work in a team;
• lack of work experience;
• lack of specialized education, etc.

Strong and weak sides in summary

Indicating the positive and negative qualities of a person in a resume, you need to be extremely careful. Much depends on the position and corporate culture companies - in one situation, some quality will be perceived as positive, and in another, as negative.

An accountant does not need leadership or charisma. From the list above, it is enough to choose 5-10 personal qualities that are the strengths of the personality and meet the requirements of the employer.

Professional HR advice

It goes without saying that personnel officers are directly interested in the fact that a person who wants to get a position independently evaluates himself and his abilities, presenting everything on paper.

Therefore, to make their job easier, they have compiled a list of tips, focusing on which you can please the prospective bosses:

1. The resume must be written in a low-key way, humor is out of place here. Unless, of course, we are talking about a creative and creative position;
2. Template, copied from somewhere resumes will not bring success, because personnel officers perfectly see such tricks;
3. More than 5 professional characteristics it is not worth specifying, and the standard “professionalism” should not be included in this list, and “stress resistance” is always highly valued;
4. You need to specify only the qualities that suit the desired position;
5. Respond to an interview it’s worth exactly what they asked about, it’s still impossible to chat up a personnel officer, and the impression will be irrevocably spoiled.

We keep the brand

Pointing out strengths and hiding weaknesses, you need to be prepared for the fact that at an interview a personnel officer may ask you to demonstrate some of them using a specific example. That is, if “modesty” is written on the resume, appearance must be appropriate.

Resilience can be tested by a two-hour reception delay, during which the applicant's behavior will be monitored.

Emphasizing intellectual abilities, one must be prepared to face tests. Etc. etc.

Examples of job descriptions

Sales Manager

Required qualities: communication skills, activity, result orientation.
Will be well appreciated: competent speech, stress resistance, non-standard thinking, competent speech.

Accountant

Required qualities: attentiveness, responsibility, learning.
Will be well appreciated: stress resistance, non-conflict, scrupulousness.

Secretary

Mandatory qualities: competent speech, stress resistance, accuracy, diligence.
Will be well appreciated: pleasant appearance, grooming, neatness.

Video: How to write a resume

Applicants often have a question about which personality traits can be indicated in a resume, and which ones are better left unsaid.

The first stage of selection is very important, especially in serious companies and responsible positions.

Therefore, the resume should be well-written and carefully checked.

It would be useful to use psychological tricks allowing you to create more about yourself favorable impression.

I can't find it for a long time suitable job: what to do? Learn about it from ours.

Why indicate?

What does this mean for the candidate and the company?

Why do you need to list some of your qualities on your resume?

At first glance, it seems that it is enough to list work experience, training, certificates, and the recruiter will be able to make a choice.

However, the HR manager focuses not only on your work experience but also whether you are suitable for a particular position in general.

A competent leader selects a team in such a way that employees not only find a common language with each other, but also can work effectively for the benefit of the organization. And this is the most difficult task of the HR manager.

Some professions require skill easily find a common language with people. In other positions, it is important to have attentiveness, patience, advanced level responsibility. The way you communicate with the team is also equally important, especially if there is group work to be done.

Why do you need to indicate additional personal information about yourself:

• the employer wants to know how you are;
• he wants to see how you evaluate yourself;
• it is important for the employer that, according to personal characteristics, you correspond to a certain position;
• he wants to know if you are really ready to work for the position you are applying for or if you have doubts.

The resume is the first stage in the selection of a candidate for a job, therefore, attention is paid to any, even at first glance, insignificant things.

Qualities that seem neutral to you can become obstacle to getting a job.

Or, conversely, negative characteristics may have an advantage in some positions.

Employers' requirements

Business qualities include those abilities that help a person perform the task assigned to him and work in a certain position. Plays a big role special education, previous experience work.

Assessing the professional and business qualities, the recruiter focuses on what benefits the applicant is able to bring to the company, whether it is profitable to hire and train him.

Wrong choice of employee- this is the loss, first of all, of the company's money and profit, the need to look for a new person.

Each position has set of preferred characteristics that an employee must have:

There are no ideal candidates, but there are the most suitable for work in certain positions. There are those who will not be able to work in a certain specialty due to the characteristics of their personality, psyche, abilities and previous experience.

In addition to personal qualities, motivation is also revealed - whether the applicant really came with a desire to get a job or he doubts the need for this.

What to write?

So, you have a resume, and there is a difficult task: what to indicate in it. Do not write too many personal qualities, choose the most basic and those that are most important for admission to the chosen position.

The optimal number is five. So it is easier for the employer to navigate in assessing your personality and he sees that you are able to rationally approach the description of your characteristics.

If an employee writes too many positive qualities about himself, this may indicate that he wants to show himself as best as possible. in a more favorable light, and also that it is difficult for him to choose his most important characteristics.

Positive, strengths

What positive things to write about yourself so that the HR manager when applying for a job paid attention to you? First of all, study the requirements for the position you are applying for.

What does the employer expect from you? Look at the requirements that the company has for its employees.

If possible, talk to past and present employees. You can do this in social networks by finding special groups.

If you are just starting to work, are at the beginning of your career, then best qualities can be considered:

• ability to learn;
• ability to adapt to corporate requirements;
• the ability to find a common language with the team, to join the working environment;
• punctuality;
• honesty;
• openness to communication;
• purposefulness;
• non-standard approach to work - this is especially important in creative teams.

For a leader, the main qualities will be slightly different:

• flexibility of thinking, ability to cope with complex tasks;
• stress tolerance;
• the presence of leadership qualities, charisma;
• independence;
• ability to solve non-standard tasks;
• ability to lead a team, the ability to find an approach to different employees;
• understanding of his responsibility.

If the position involves working with people, then the presence of communication skills is advantage. It also takes into account the absence of conflict, the ability to calmly resolve controversial situations.

The employer may ask why you quit your job and whether your work in the team interferes.

Negative, weak aspects

Negative qualities in the resume must also be described. And here the applicant has to be especially careful. It doesn't happen like that that a person does not have.

They must be indicated in the resume, but you need to choose those that will not alienate the employer. That is, positive qualities should stand out, and negative ones come as an addition, personality traits that you can put up with.

Among the negative qualities you can specify the following:

The negative aspects of personality can be deciphered.

For example, what does pedantry You like to have perfect order on your desk.

That is, the personality property seems to be negative, but it can benefit the workflow.

Key qualities

Your resume should reflect your core qualities. Conventionally, they can be divided into four types:

Attitude towards other people:

• sociability;
• conflict-free;
• the ability to find a common language with colleagues;
• the ability to communicate with clients and achieve results;
• benevolence.

Attitude to work:

• responsibility;
• punctuality;
• accuracy;
• attentiveness;
• perseverance;
• interest in the position;
• achievement motivation;
• desire to learn.

Attitude to things and property of the company:

Attitude towards yourself:

• purposefulness - knows what he wants;
• self-respect;
• availability of abilities necessary for a particular position;
• an adequate assessment of oneself and one's abilities.

Additional

Additional qualities allow you to more fully reveal the personality traits, reduce the severity of negative characteristics.

They can talk about the presence of creative abilities, taking courses that are not directly related to the position held, but give the applicant some advantages.

It could be knowledge in English, hobbies for sports, traveling, volunteering.

Highlight your business side. Even if some skills and abilities seem insignificant to you, pointing them out can be a plus.

In addition, if you do not qualify for one position, it is likely that you will be offered another in accordance with the presented characteristics.

Examples

For girls

As already mentioned, the presence of certain qualities largely depends on the position for which the applicant enters.

For girls, first of all, it is important to have modesty.

AT creative teams can pay attention to the individual style of clothing. AT business world it is preferable to use strict clothes with a minimum of jewelry and bright elements.

Girls are expected performance, communication skills. It is important to be able to correctly present yourself in the team, not to separate from it and find a common language with the majority of its members.

Girls most often work as sellers. Due to their developed communication skills, friendliness and charm, it is easier for them to find a common language with buyers.

If a girl is a representative of a pedagogical specialty, then patience, love for children, interest in pedagogical activity and availability special knowledge. Experience is not always important, but the desire to work and develop in a specific position matters.

By the presence of leadership qualities, girls are less demanding than the stronger sex. Exception - leadership positions, as well as specialties related to coaching, .

Thus, list of main features for women looks like this:

• punctuality;
• perseverance;
• communication skills;
• friendliness.

However, it cannot be said that there are only male characteristics and only female characteristics, in many respects it all depends on the position.

For a man

Men tend to do to more responsible positions.

For construction and engineering specialties the following characteristics are important:

• attentiveness;
• responsibility;
• good physical preparation;
• work experience and education.

It will be useful to have leadership qualities. Also taken into account no bad habits.

For the leader

The success of the company and the cohesion of the team largely depend on the leader. Therefore, for serious positions selection is made with the utmost care.

It looks how easy and fast the applicant builds communication. Does he have fears - these qualities are an obstacle to entering a leadership position.

The leader must be demanding, but at the same time be able to show gentleness and indulgence at certain moments in order to obtain certain goals and effective management team.

The leader of the despot will keep the staff in fear, but at the same time, fear will become an obstacle to high achievements and affect staff turnover. A director who is too soft also cannot effectively manage staff and monitor their activities.

For high positions, the presence of a high level of energy is important, since the work requires a lot of return and is associated with constant movement and stress.

An important property is independence. Top manager You have to rely on yourself to make decisions. He must be able to take responsibility for his actions, not doubt the choice and set an example for other employees how to act.

A dependent leader will try shift responsibility on subordinates or higher-ranking managers, which will eventually lead to loss of money and inefficient work.

Thus, the ability to correctly compose a resume and enter the necessary professional and personal characteristics into it - important quality of a candidate.

How to write a good resume:

We will tell you how to check the business qualities of the applicant, what methods to use. We will share sample documents, cheat sheets and tips.

From the article you will learn:

Related materials:

Important business and personal qualities

Business qualities of an employee - the ability to perform work duties assigned job description. When choosing an employee, be guided by the benefits that he will bring to the organization. Consider personal qualities - they characterize the attitude to work.

Business and personal qualities of an employee: a list

The business qualities of a person directly depend on the personal ones - they are closely interconnected. Choosing a candidate for vacant position, make a list of required and secondary abilities and traits.

An employee with what qualities and competencies can become a mentor

If the applicant has entered more than 5 characteristics in the resume, this means that he is not able to make a choice. The standard "punctuality", "performance", "responsibility" have become commonplace, so ask what the employee means by them.

Memo to HR: what the handwriting on the resume says about the applicant

Pay attention to such business qualities of an employee as "motivation to work", "self-control", "professionalism". Applicants often embellish skills and abilities. To verify the honesty of the information, ask to illustrate the specified characteristics. People who voice conflicting qualities should be eliminated immediately. If they can't figure out the characteristics, don't expect them to high performance labor.

Negative personal and business qualities of a manager

Ask applicants to write down negative business qualities for a resume, but don't expect honesty. Be lenient if the candidate does decide to complete the column. Some of negative characteristics help at work.

Negative business qualities of a person: a list

• hyperactivity, restlessness;
• excessive emotionality, resentment;
• greed, impudence;
• addiction to gossip;
• revenge;
• inability to lie, straightforwardness;
• inability to work in a team;
• lack of work experience or education;
• lack of sense of humor;
• bad habits;
• self-confidence;
• modesty, shyness;
• poor communication skills, conflict.

The applicant who entered the negative business qualities of a person is honest and reckless at the same time. If you want to know possible problems with it, ask them to list them and give examples of when they appeared. Give the person the opportunity to present negative traits in a favorable light, listen to him. Often they help in work, career advancement.

Projective questions for evaluating an applicant for the position of head of the event organization department

Professional and business qualities of employees in various fields

Be attentive to the assessment of the professional and business qualities of the employee. Do not accept the first person you meet in order to fill the vacancy faster. You need to believe the information contained in the summary, but it should be verified.

Mandatory qualities:

• For employees in the field of promotion: sociability, sociability, ability to work in a team, charm, energy, self-confidence.
• In the field of trade: skills of interaction with clients, flexibility of thinking, ability to negotiate, quick response, politeness, activity.
• personal and businessleadership qualities: organizational skills, the ability to find a common language and work in a team, conflict-free, resourcefulness. Charm, quick decision-making, attentiveness, poise are valued.
• Specialist strengths working with large amounts of data: attention to detail, quick learner, accuracy, organization.
• Professional, personal and business qualities of secretaries: business communication and customer interaction skills, literacy, negotiation skills, business correspondence, the ability to perform several tasks at the same time. External data, tact, balance are important.

In any field of activity, responsibility is useful. But the candidate, writing these qualities in the resume, does not always take them seriously. Some people don't understand what they mean. They notice who is wearing what, but they lose sight of it. important nuances in work, do not respond to criticism, and responsibility is confused with performance.

Business Attribute Profile: Example Profile of an Ideal Risk Manager Candidate

Evaluation of the business qualities of an employee

Evaluate the business qualities of an employee before employment, so as not to waste money and time testing unsuitable candidates. If the organization does not have a specialist who can identify the personal and professional qualities of personnel, contact specialized centers for assessing and appraising personnel.

Decide on the evaluation criteria - rely on business qualities. To be effective, focus on the characteristics needed for the position. To be confident in an employee, consider personal qualities. Conduct an assessment by ranking the candidates. Put + and - according to certain criteria.

Which assessment methods to choose

Method 1. Letters of recommendation. Before reviewing the recommendations, clarify the reasons for leaving the previous organization. After that, look at what the employer writes about the person, what moral and business qualities he indicates. Ask a few leading questions to see if the information is correct. For example, specify whether the applicant asked to draw up good performance. Of course, few people will answer honestly, but if you observe the reaction to the question, you will be able to draw the right conclusions.

1. Before the dismissal, a conflict arose between the employee and the employer.
2. The manager did not want to let the employee go, so he wrote badly about him.
3. The employee was friends with the manager, respectively, he received an ideal characteristic, which he does not correspond to.

The business qualities of an employee for characterization can be clearly embellished or underestimated. Take into account the information, but double-check it in other ways. You will spend time on this, but the risk of accepting an employee with whom you will have to part because of the inconsistency of his business qualities with the position will be minimized.

Method 2. Tests. Testing will help you evaluate business qualities. But you need to understand that the results can be false. Use proven psychological questionnaires or order the development of individual test options. Do not evaluate candidates using online methods - they often make serious mistakes.

Keirsey's Leadership Inventory

Method 3. Interviews. If you decide to assess business qualities at an interview, prepare questions in advance, for example:

• List your business qualities.
• What task or skill have you recently learned? What did they do for this?
• Tell me about a time when you did more than what was required at work.
• If I were sitting next to you now best friend What is your best quality he called?
• If you could change one thing about your approach to difficulty, what would it be?
• How would your manager describe you in 3-5 words?
• What motivates you in your professional field?

Compose questions so that the answer to them demonstrates those business qualities that you consider mandatory in your work. If a person talks a lot, but at the same time speaks out of business, beware. This is a bad quality for absolutely all workers - they talk a lot and do little.

Method 4. Non-standard methods. Assess personal and business qualities in a new way. Get creative. Ask the applicant. Be prepared for the fact that some candidates do not understand styles and compositions, so they will name the songs. Correct them correctly, but take note of this. As a rule, their general development leaves much to be desired. During the interview, ask the applicant to describe any picture or compose a story based on it. It is important that animals or other symbols appear, because on the basis of them you will interpret the results, evaluate personal and business characteristics.

Method 5. Exams. In exams, business abilities can only be assessed hypothetically. It is important that the person demonstrates them, so use additional diagnostic methods.

Method 6. Role-playing games and cases require tasks to be completed. Offer to complete "unused" tasks. Otherwise, the person will respond quickly and correctly, but will not demonstrate true business ability.

Each employer presents the portrait of an ideal employee in a different way, since the set of his qualities is focused on the needs of a particular company and meets certain requirements. But there are competencies that most managers want to see in their subordinates. And there are a lot of them. What are the qualities of an ideal employee today in priority?

“The ideal employee today perceives himself as a repository of competencies that he himself must monitor, develop and improve”

Sven Brinkman

The productivity of a team largely depends on the qualities of its members. The fewer weak links, the more better work of the whole team, and, as a result, the profit and efficiency of the company as a whole are higher, its reputation in the market is more stable. To provide Good work team, it is very important that as many employees as possible have the competencies required by the company. Then its “working mechanism” will work without failures, and tasks will be carried out in accordance with the goals and missions of the organization.

Consider the competencies of the ideal employee, which are most valued by modern leaders.

1. Diligence

Whatever knowledge, professionalism or skills a good employee has, it is hard work that affects the quality of his duties. AT recent times There is an interesting trend in the labor market: it is very difficult to find hard-working subordinates. Such a person accurately sees the goals set, respects his work, strives to achieve high results. Professional activity for him is regarded as an important part of life and a way of self-expression.

4. The desire for personal growth, the development of professional qualities

For fruitful work in the organization, no doubt, a specialist must have high professionalism. But this bar is constantly growing, and the employee must be ready for. And, regardless of age. If a person strives for self-improvement, self-training, development, he is useful to the company and will grow with it.

For example, Rosneft has introduced a personnel training system covering all categories of personnel and business lines. Programs help employees develop and perform their duties better. The training system includes retraining of personnel, advanced training, management programs. Courses implemented on the basis of the organization distance learning aimed at developing a personnel reserve and training managers. Therefore, for Rosneft, the priority competence of an employee is his desire for growth and development.

5. Loyalty

Considering, one cannot help but recall loyalty. Commitment to the goals of the company is highly valued by management. The ability of a person to share the rules of the company, to follow its principles and ideas are fundamental competencies. Such employees deeply understand the values ​​of the organization and perceive it as a reliable and long-term employer.

In order to increase employee loyalty, Lukoil has developed a personnel management policy: transparent, clear and mandatory. The program provided for material motivation (rewards, bonuses, programs social protection employees, additional benefits), as well as a non-financial motivation system (corporate and government incentives). The introduction of the systems not only increased the degree of loyalty of the company's employees, but also helped to strengthen the solid image of Lukoil as a reliable employer.

Vladimir Tarasov

Vladimir Tarasov identifies three strong competencies that a subordinate should have:

1. Responsibility. The employee does not need to “bend” the task for himself. That's what Machiavelli said. The subordinate seeks to understand what is required of him, works "for the task", but not for himself personally.

2. Professionalism. In his specialization, in the circle of permanent duties, the subordinate must be more competent, stronger than the leader. If an employee has nothing to learn, he has no reason to work in this company.

3. Conflict-free. Good employee should not "eat up" the energy potential of the team. Internal conflicts, problem solving and disputes lead to a decrease in the productivity of employees, as there is little time left to create a product, and as a result, to make a profit.

According to http://tarasov.ru/publications/a53

The competencies of the ideal subordinate are, of course, multifaceted. It is not easy to meet a person in whom all these qualities would be developed to the same extent. But if at the interview you see the potential of an employee, and he has many of the qualities listed above, give him a chance. Perhaps it is from him that a loyal, hardworking, responsible employee will grow, who will become that indispensable "link" in a strong command chain.