The method of road signs in lean manufacturing. Lean system (Lean production)

3.5. Visualization (from Latin visualis - visual)

Visualization is any medium that informs how work should be done. This is such an arrangement of tools, parts, containers and other indicators of the state of production, in which everyone at a glance can understand the state of the system - the norm or deviation.

The most commonly used imaging methods are:

contouring

Color coding

Road signs method

Paint marking

"was" - "became"

Graphic work instructions

Outlining is a good way to show where tools and assembly fixtures should be stored. To outline means to outline assembly fixtures and tools where they should be permanently stored. When you want to return the tool to its place, the contour will indicate to you the storage location of this tool.

Tool storage rack (ShCh-15, East Siberian Railway)

Color coding indicates what specific parts, tools, fixtures and fittings are used for Press forms. For example, if some parts are needed in the production of a particular product, they can be painted in the same color and be in a storage location painted in the same color.

Road signs method - uses the principle of pointing to objects in front of you (WHAT, WHERE and in what QUANTITY). There are three main types of such signs:

pointers on objects indicating where objects should be located;

pointers on the ground, telling what kind of items should be here;

quantity indicators telling how many items should be in this place.

"It was" - "Became"

The image of the workplace / site / workshop “before” and “after” the changes clearly demonstrates the changes that have taken place, increases the motivation of workers and maintains the new standard.

East Siberian Railway, ShCh-5

Paint marking is a method that is used to highlight the location of something on the floor or in the aisles.

Paint marking is used to mark dividing lines between work areas or traffic lanes.

Application of paint marking on the auto-brake section (TChR-18 East Siberian TR)

Graphic work instructions describe in the most simple and visual form the work operations and quality requirements at each workplace. Graphical work instructions are located directly at the workplace and standardize the best way to perform work, ensuring worker universality and compliance with standards.

Results of the implementation of visualization:

the ability to significantly simplify work, save time, energy and money;

providing information on the planned indicators to be achieved, the availability of materials necessary for the work and the place of performance of certain works;

increase in productivity;

assistance to the manager in determining the state of the process, in identifying bottlenecks in production processes and operations, the ability to quickly take corrective measures;

simplifies training and transfer of experience.

Lean manufacturing is an efficient and affordable way to improve work efficiency. Everyone is familiar with the system when everyone works, everyone is busy with work, and labor productivity is very low precisely because of the loss of time for various kinds of searches and unmotivated work. Annoyance in such a situation reduces the efficiency of work even more. The introduction of lean manufacturing puts things in order, first of all, in the minds, teaches to think systematically, step by step. Further, this scheme is projected onto the workplace, where order is being put in place - the work culture is increasing. And as a result, a streamlined process facilitates the daily work of employees, increases the efficiency of production processes. To do this, we began to engage in the implementation of lean manufacturing technologies.

3.6. Kanban.

The term Kanban has a literal translation: "Kan" means visible, visual, and "ban" means a card or board.

In factories, kanban cards are used ubiquitously in order not to clutter up warehouses and workplaces with pre-made spare parts. For example, imagine that you are putting up doors. You have a pack of 10 doors near your workplace. You put them one by one on new cars and when there are 5 doors left in the pack, you know it's time to order new doors. You take a Kanban card, write an order for 10 doors on it, and give it to the person who makes the doors. You know that he will make them just in time for you to run out of the remaining 5 doors. And that's exactly what happens - when you put the last door, a pack of 10 new doors arrives. And so constantly - you order new doors only when you need them. Now imagine that such a system operates throughout the plant. There are no warehouses anywhere where spare parts lie for weeks and months. Everyone works only on demand and produces exactly as many parts as requested. If suddenly there are more or less orders, the system itself easily adapts to changes.

3.7. SMED - Rapid Equipment Changeover.

to reduce the time of adjustment and readjustment of equipment up to ten minutes. This system was originally designed to optimize

3.8. Just-In-Time - just in time.

A method of organizing production in which the movement of blanks and parts during the production process is carefully planned in time - so that at each stage of the process the next (usually small) batch arrives for processing exactly at the moment when the previous batch is completed. The result is a system with no workpieces or parts waiting to be machined, and no idle workers or equipment waiting for items to be machined.

4. Improvement projects of the finalists of the competition “The best subdivision in the project “Lean production in Russian Railways” in 2011

Oktyabrskaya railway, ShCh-16

Organization of the process of repairing outdoor equipment in workshops after the implementation of the project

It was confirmed in 2011 that it is easier for the brain to process pictures than text, and that it is easier for people to communicate in a visual way than only in text (for example, through reports).

Peculiarities perception individual, but the average person perceives 83% seen and 11% heard information. No more than 6% is allocated to organoleptic receptors in total. A slightly different picture emerges in the process memorization information: on auditory and visual individually, a person remembers 20% and 30%, respectively, and when these two methods are combined, the level of memorization increases to 50 percent.

When we look at pictures, our brain can process multiple elements at the same time, and this allows us to achieve speeds 60,000 times faster than normal text reading. Therefore, visualization is one of the powerful and proven methods in lean manufacturing.

The Role of Visualization in Lean Manufacturing

Visualization can be viewed in two ways:

  1. as a method of presenting information in the form of an optical image (drawings, diagrams, graphs, block diagrams, maps, tables, etc.),
  2. like placing all the tools, assemblies, parts, information about the production process so that they are visible at a glance.

Key benefits include:

visual planning

A separate place in lean-visualization is occupied by visual planning (VP).

Companies implement VP because:

One clear example of the use of VP is Toyota, which has Obeya- from Japanese "big room". In the company, it has become a project management tool to improve efficiency and meet timing in production.

Verdict

When the general manager of Toyota North America was asked why the company hadn't written a single book about its processes, he thought about it, and after a few minutes replied:

This is because such a book would consist of one page, on which would be written: "Keep it simple, make all processes visible and trust people to do the right thing."

Visual management is about that. Its goal is to make the workflow clearer for all its participants. With the help of visualization, you can get the maximum information in a minimum of time.

1. Visualization (visual management)
This is the location of all tools, parts,
production
stages
and
information
about
performance of the production system
so that they are clearly visible and that any
participant in the process at a glance could evaluate
state of the system.
2

Visually understandable space

In a "visually understandable" space, everything is
completely different. Information provided
in order to make it easier to understand.
Operations performance standards.
Work plans.
Equipment placement schemes.
Schemes of placement of office equipment.
Cross learning table.
3

KS-3 Komsomolskoye LPUMG

4

Visualization examples

5

2. Value Stream Mapping or Materials Management (VSM)

Definition
optimal location
equipment
and
way
transportation
resources in the production process
6

Value stream mapping is an important tool
Lean manufacturing, thanks to which you can objectively
evaluate production processes, analyze losses and
develop a plan to improve the work of the enterprise.
A flow is a collection of activities that need to be
perform to create a product or service that is in demand
consumers.
Value stream mapping displays in writing
information and material flows in the process of emergence
values. Thanks to these streams, you can trace the path of creation
any product or service.
7

8

9

10

3. Total Equipment Maintenance (TPM)

System
equipment maintenance,
directed
on the
promotion
effectiveness of its use
warning and remedy account
loss throughout life
equipment cycle
11

Application of the TPM method (Total Productive Maintenance) - general maintenance of equipment

Particularly relevant in organizations that use a fairly complex,
responsible
equipment.
a
also
obsolete
(morally
and
physically)
Operators, maintenance personnel, foremen must participate in
daily work on TPM on their equipment.
As a team, they should develop a checklist of TPM activities,
that need to be implemented and controlled.
They should jointly identify problems and discuss possible
solving equipment problems.
12

Eight Principles of TPM

1. Continuous improvement: practice-oriented prevention 7
types of losses.
2. Autonomous maintenance: the operator of the equipment must
carry out inspection, cleaning, lubrication, and
also minor maintenance work.
3. Maintenance planning: ensuring 100%
readiness of equipment, as well as holding Kaizen events in
maintenance areas.
4. Training and education: employees must be trained in
in line with the requirements for the improvement of qualifications for
operation and maintenance of the equipment.
13

Scheme of clearing equipment from snow KC-5

14

Eight Principles of TPM

5. Launch control: launch new equipment without new
losses.
6. Quality management: realizing the goal of "zero defects" in
processes and equipment.
7.TPM
in
administrative
areas:
losses
and
waste is eliminated in indirect production
divisions.
8. Occupational safety, environment and health:
requirement
transformation
quantity
accidents
on the
enterprise to zero.
15

16

Types of losses

Unused
potential
Lack of implementation of all
staff talent or
organization of time
Extra processes (steps)
Doing unnecessary
steps within the process
Overproduction
Making more
quantity than needed
or before the consumer
they will be needed
Any extra movement
staff, including walking
Unnecessary transportation
Not adding
value processes
"losses"
Parts transportation
material in excess of what is needed
minimum
Defects
Expectation
Expect anything:
Unnecessary movement
Excess Inventory
People, materials. time
Any unnecessary stock
materials or suppliers
to complete the task
Checking and fixing things for
compliance
consumer

18

4. Quick changeover (SMED)

Manufacturing retooling process
equipment for the transition from the production of one
type of part to another in the shortest possible time
time
Quick changeover is one of the tools
Lean manufacturing used for
reducing machine changeover times or
equipment, in order to produce a wide range of
product nomenclatures.
19

QUICK CHANGEOVER PRINCIPLE:  perform all external operations before the machine stops or after it starts;  turn internal operations

PRINCIPLE OF QUICK CHANGEOVER:
perform all external operations before stopping the machine or after it is started;
turn internal operations into external ones;
reduce the time of all operations
20

5. System of organization of production and supply (Kanban)

The system of organization of production and supply,
to implement the "Just in Time" principle.
A means of communication through which
authorizes or directs the production or
transfer of products in production organized according to
pull principle.
21

Visualization and kanban: in each cell it is drawn what should be there and taking the last item, remove the elastic from the stock and give the card

Visualization and kanban: in each cell is drawn,
what should lie there and taking the last item,
remove the gum from the stock and give the card.
22

6. Continuous Improvement System (Kaizen)

Continuous improvement of the entire flow
creating value in general or a separate process with
to increase quality and reduce losses
through the P-D-C-A cycle (5 components:
interaction, personal discipline, improved
morale, quality circles, proposals for
improvement)
23

The 3 Main Actions of Kaizen

Maintaining order and cleanliness - 5S. Required element
good management. Thanks to the exemplary order of employees
acquire and develop the skills of self-discipline, without which they cannot
able to create a product or provide a high-quality service to the consumer
quality.
2.
Elimination of losses. Eliminate Waste in the Production Environment
rather than investment growth, it offers hope of adding value.
Maintaining cleanliness and eliminating waste is often done by
simultaneously.
3.
Standardization. Standards can be defined as the best way
to do work. For products or services created as a result of a series of
processes, a certain standard must be used for each of
them to guarantee the quality. Sticking to standards is
way to guarantee the quality of each process and not to repeat
errors.
1.
24

Example: Sending Cost Estimate Data to Departments
Calculation
Calculation cost estimate
costing
Data transfer via
departmental costings
Preliminary
Preliminary
cost calculation
cost calculation

Process description

The object of study is the process Control
transmission
behind
Formation
Coordination
costing data in production
and
passing
groups of participants
participants' actions
training to the end
technical departments, as well as the director of the complex
.
The planning and economic department performs the calculation
cost estimates for the manufacture of parts. parts cost,
services needed by the production department to
preliminary calculation of the cost of engine repair.
Economist
collects
information
and
thinks
product costing. Submissions received
put into folders.
At the request of the employees of the production department (by
telephone or come in person to my workplace)
I start searching for the necessary calculation in folders. During
business day such requests can be from 5 to 25 times.

Loss registration form

Formation
groups of participants
1.
Coordination
participants' actions
T
Production department employees contact
phone or come to my workplace
I
Control for
passing
Mtraining
wo to
O end
D S
+
2. I turn around and reach for the folders
+
3. Search for the required cost estimate in the folder
+
4. Communication of information by telephone
+
5. Transfer of information in person
+
+
+
In the next 30 minutes I will fix it: I will create a single search database - Registry
calculations

Kaizen List of Events

Formation
groups of participants

Problem
Loss of time on
1. transmission
information
Coordination
participants' actions
Corrective
actions
Create on network drive
search base Registry
calculations
Responsible
economist
Control for
passing
training to the end
the date
%
fulfillment
25%
50%
100%
75%
28.08.
2012

Transfer of costing data to departments
Problem: Loss
search time
the cost of the product, work and
transmission of information
Losses: the movements of people
expectation
Action taken: Create on
search base on a network drive
Costing register
Before
results
Indicator Before
decline
time for
search 1
costing
0.2 hour
After
%
0 hour
100
28 08 2012
Standardization:
permanent
update
search base.
Employees
production
department notified.
Savings: 1 hour of an employee costs
RUB 132.27 on average, total savings
132.27 * 0.2 hours * 5 times = 132.25 rubles.
After
Sidorina
Svetlana,
economist

7. Model of the pull production system (Pull production)

Method
organization of production, in which
processing of products is carried out on the basis of
signals about the needs of subsequent operations.
Scheme of organization of production, in which the volumes
products at every production stage
determined
exclusively
needs
subsequent steps (eventually
customer needs).
30

The pull production system is a method
production management, in which subsequent
operations signal their needs
previous operations.
Pull production can be divided into three
type - supermarket system, pull system
sequential type, pull system
mixed type.
31

Supermarket pull system
This is the most commonly used pull system and is also
called the replenishment system. In such a system, at every stage
production there is a supermarket (warehouse) where a certain
the quantity of each product that is produced at that stage. On the
at each stage of production, exactly as many products are made,
how much was taken from the supermarket. In this case, each step
(process) is responsible for replenishing its supermarket.
The only disadvantage of this type of pull system
is that at each stage of production it is necessary to have a stock of all
types of parts that are produced there. It is worth noting that at
large volumes of parts required for stock. Such a system will
unsuitable.
32

8. Just-in-time

A system that provides the organization of continuous
material flow in the absence of stocks:
inventories are supplied small
batches directly to the desired points
production process, bypassing the warehouse, and the finished
products shipped immediately
33

Applications for Just in Time:

AT
production area: covers managed production
process;
"Just in time" in the field of supply;
"Just in time" in the field of sales - ensures the supply of many
consumers who submit their requests to online information
systems.
Main characteristics:
- have only the necessary supplies when needed;
- improve quality to the state of "zero defects";
- reduce the cycle time by reducing the time
equipment, the size of the queue and the value of the production
parties;
- gradually modify the operations themselves;
- perform all operations with minimal costs.
34

Application examples of Just in Time:
Some just-in-time principles apply when
hiring staff. This method is effective for
businesses that hire temporary workers
exactly at the time when they are needed, instead of
in order to maintain a large staff of permanent
workers. An example of such a situation is
seasonal increase in work volumes. Application in such
situations of the concept of "Just in time" seriously allows
save company resources.
35

9. Organization of the workspace (5S)

Five interrelated principles of organization
workspace (sorting, keeping
order, keeping clean (cleaning),
standardization, improvement) aimed at
to motivate and involve staff in the process
improvement of products, processes, systems
organization management, loss reduction,
improved safety and ease of use
36

Methodology 5S

Stage name
Definition
Key phrase
Sorting
Free up your workspace
from everything that is not needed when
operations
"If in doubt,
throw away"
self-organization
The arrangement of objects
in a way that they are easy
use, find and
put back in place
"A place for everyone
things and every thing on
place"
37

Methodology 5S

Stage name
Definition
Key phrase
Systematically Clean up and eliminate the cause "Better cleaning when
pollution
no need to clean up
i'm cleaning
make dirt"
Standardization
I
Receiving method
stability at
completing the first 3 steps
"Look and know that
must be done"
Perfection
Turning established
routines into habit
"The less
self-discipline to you
necessary, the better"
38

Application of 5S

The 5S tool applies to
certain areas, physical
jobs.
Restoring order in the workplace
is the elimination of the main visible
losses, without which further
improvements do not make sense, because.
value is created here.
5S is not a one-time promotion
job improvement is
continuous process of improvement.
5S performance test results
hung in work areas or
cells.
To carry out routine work on
5S checklists are being developed.
39


Report on the implementation of the 5S system "Order and cleanliness in the workplace" at KC-9.10

KS-3 Komsomolskoye LPUMG
41

Results of the implementation of 5S - Komsomolsk LPUMG
Report on the implementation of the 5S system "Order and cleanliness in the workplace"
GKS Novo-Komsomolskaya industrial site

43

Poster for the organization of the workplace in the locksmith shop KS-3

44

Results of 5S implementation -
KS-11 Komsomolskoye LPUMG
Report on the implementation of the 5S system "Order and cleanliness at the workplace" of the GKS Novokomsomolsk industrial site

10. Protection against unintentional errors (Poka-Yoke)

Organizational
and
engineering
tricks,
allowing the performer to avoid
mistakes
Analysis and
investigation of errors (inconsistencies)
carried out as an active part of the production
process in order to identify the causes of
these errors (inconsistencies) before they
become defects.
46

Managed conditions for the production of products and services include
methods to prevent human error. Under these methods
understand the creation of such conditions under which a person cannot
inadvertently make a mistake or make a discrepancy,
For example:
The phone plug is designed in such a way that it cannot be
accidentally plug into either an electrical outlet or a local
computer network, nor to any other undesirable location.
47

Contemporary
metalworking
equipment
equipped with laser sensors that control
hazardous areas during equipment operation. Upon attempt
worker to stick any part of the body into the danger zone,
the sensor is triggered, stopping the rotation of dangerous parts
mechanism and including an alarm.
48

How can you apply protection against unintentional
errors:
Establish procedures that can be followed
only in the right way. For example,
designing or modifying parts or components,
so their assembly cannot be erroneous.
Development of systems in which employees carry
responsibility for checking their own and others'
work, to prevent the hiding of defects.
implement
application
devices,
For example,
restrictive
switches,
automatic
counters or fixed gauges.
49

We prevent defects, we introduce Poka-Yoke devices that protect against defects and errors

n Checklists
n Position indicators (sensors)
n Error and fault detectors
n Limit switches
n Readers, meters, counters
50

11. Analysis of the types and consequences of potential nonconformities, risk analysis (APN), (FMEA)

FMEA is an approach that allows:
find out how failure can occur
design or process;
evaluate the risk associated with various causes;
establish a sequence of actions to reduce
complex risk;
evaluate the project approval plan (for construction)
or control plan (for processes).
51

APN is used in accordance with STO 00154223-60-2015
"ISM. Analysis of the types and consequences of potential
inconsistencies in process design"
52

FMEA
Analysis of the types and consequences of potential defects
The essence of the FMEA methodology is to identify all
potential errors or system failures
(process or product).
The process is based on making a list of all possible
failures with its subsequent analysis and numerical evaluation.
Main task: Identify all possible risks associated
with a product or process and develop measures to
their reduction
53

12. Standardization of work

A precise description of each action, including
cycle time, takt time, sequence
performing certain tasks, the minimum
the amount of stock to do the job
54

Standardization is the creation of a unified
approach to performing tasks and procedures
Standardization promotes the integration of sorting,
self-organization and systematic cleaning into a single
whole
Standardization prevents deviation from constant
implementation of the first three stages and stimulates them
daily and full-scale application
Standardization avoids returning to
original state
55

Step 1. Suggest the best ways to complete the first 3 steps
Step 2: Fix best practices in guidelines and standards.
Standards are compiled by 5S teams with the participation of department personnel
RECOMMENDATIONS FOR STANDARDIZATION INCLUDED:
Fixing the rules in writing: removing unnecessary, rational
placing items, cleaning, checking
Maximum visualization of the presented rules (drawings, diagrams,
pictograms, pointers, color coding, etc.)
Visualization of the control of the normal state and deviations (in work
equipment, stock levels, etc.)
Standardization and unification of all designations (size, color,
character image, etc.)
Rationalization of information carriers (material, method of application
inscriptions, protective coatings), places of their placement and fastening
56

13. Methodology of eight disciplines (8D)

A technique designed to solve the problems associated with
insufficient level of quality in production
process, methodological and analytical way.
Root Cause Tool
nonconformities and implementation of corrective actions.
Recognize the problem, form a group, describe
problem, take immediate action, establish the causes and
filter out the most likely causes,
double check if this is really the reason,
develop corrective actions, recheck
corrective action, ensure that
repetitive defects, recognize the success of the process
57

MAIN STAGES 8D
D0 - Preparation. Section dedicated
preparation for the implementation of 8D.
D1 - Team. Section dedicated
building a team of people who
will perform 8D.
D2 - Description of the problem. Most
an extensive and laborious section.
D3 - Definition of temporary
events
D4 - Diagnosis of the problem. Definition
root cause.
D5 - Selection and Verification
corrective action for indigenous
causes
D6 - Implementation and Validation
corrective action.
D7 - Select warning
actions.
D8 - Close 8D.
D8: Closing 8D
D7: Warning selection
action
D6: Implementation and Validation
corrective action
D5: Selection and verification
corrective action
D4: Definition and verification
root cause
D1: Creation
commands
D3: Urgent
Events
D2: Description
Problems
D0: Process preparation
58

A highly effective tool for determining root
causes of nonconformities and implementation of corrective
actions.
The 8D process is an "eight discipline methodology" created by
to resolve issues related to inadequate
level
quality
in
production
process,
methodological and analytical way.
This is a highly effective tool for determining
root causes of nonconformities, development and implementation
corrective action.
Within the framework of 8D, a thorough study of the system is carried out, in
to which the nonconformity has occurred, and to prevent
occurrence
similar
phenomena
in
future
repeatability.
59

Implementation results
lean manufacturing in
Komsomolsk LPUMG
60

Order on the creation of a working group

61

Program of measures for the implementation of the elements
lean manufacturing

Japanese word for "signal" or "card". It is a method used to pull products and materials onto lean production lines.

There are several variants of kanban depending on the application: starting the previous process, two-bin (single-card), multi-card, single-use kanban, etc.

KANBAN allows you to optimize the chain of planning production activities, starting from demand forecasting, planning production tasks and balancing / distributing these tasks across production capacities with optimization of their load. Optimization is understood as “not doing anything extra, not doing ahead of time, reporting an emerging need only when it is really necessary.”

The KANBAN system was developed and implemented for the first time in the world by Toyota.

5C system - technology for creating an effective workplace

Under this designation, a system of restoring order, cleanliness and strengthening discipline is known. The 5 C system includes five interrelated principles for organizing the workplace. The Japanese name for each of these principles begins with the letter "C". Translated into Russian - sorting, rational arrangement, cleaning, standardization, improvement.

1. SORTING: separate the necessary items - tools, parts, materials, documents - from unnecessary ones in order to remove the latter.

2. RATIONAL LOCATION: rationally arrange what is left, put each item in its place.

3. CLEANING: keep clean and tidy.

4. STANDARDIZE: Be accurate by doing the first three S's regularly.

5. IMPROVEMENT: making established procedures a habit and improving them.

Quick changeover (SMED - Single Minute Exchange of Die)

SMED literally translates as "Change stamp in 1 minute." The concept was developed by Japanese author Shigeo Shingo and revolutionized the changeover and retooling approach. As a result of the introduction of the SMED system, any tool change and changeover can be done in just a few minutes or even seconds, "one touch" (the concept of "OTED" - "One Touch Exchange of Dies").

As a result of numerous statistical studies, it was found that the time for the implementation of various operations in the process of changeover is distributed as follows:

    preparation of materials, stamps, fixtures, etc. - 30%

    fixing and removing stamps and tools - 5%

    tool centering and placement - 15%

    trial processing and adjustment - 50%

As a result, the following principles were formulated, allowing to reduce the changeover time by tens and even hundreds of times:

    separation of internal and external setup operations,

    transformation of internal actions into external ones,

    the use of functional clamps or the complete elimination of fasteners,

    use of additional devices.

TPM (Total Productive Maintenance) system - Total equipment maintenance

TPM stands for "total equipment maintenance", mainly serves to improve the quality of equipment, focused on the most efficient use through a total preventive maintenance system.

The emphasis in this system is on prevention and early detection of equipment defects which can lead to more serious problems.

TPM involves operators and repairers who together provide improved equipment reliability. The basis of TPM is scheduling preventive maintenance, lubrication, cleaning and general inspection. This results in an increase in such an indicator as Full Equipment Efficiency(from the English "Overall Equipment Effectiveness" - OEE).

JIT (Just-In-Time) system

JIT (Just-In-Time) / Just in time - a material management system in production, in which components from a previous operation (or from an external supplier) are delivered exactly at the moment when they are required, but not before. This system leads to a sharp reduction in the volume of work in progress, materials and finished products in warehouses.

JIT involves a specific approach to supplier selection and evaluation based on working with a narrow pool of suppliers selected for their ability to guarantee just-in-time deliveries of high quality components. At the same time, the number of suppliers is reduced by two or more times, and long-term economic ties are established with the remaining suppliers.

Gabdrakhimova R.A., Plyasova O.V., Yamilova I.A., Branch of the Federal State Autonomous Educational Institution of Higher Professional Education "Kazan (Volga Region) Federal University" in Naberezhnye Chelny


The visual information exchange system has allowed many organizations to move to a qualitatively new stage in building a lean office. Its components are an excellent tool for creating a new working environment, complementing any other lean manufacturing tool.

The visual office is an information exchange system that will enforce work standards and ensure that any work is done on schedule and without errors.

The development of such tools should be carried out simultaneously with the introduction of any tools that contribute to the improvement of administrative processes.

Seven steps to creating a visual office:

  1. Form and train a team to create a visual office.
  2. Develop a plan for building a visual office.
  3. Start implementing the plan.
  4. Ensure the implementation of the 5S system.
  5. Standardize visual indicators.
  6. Standardize information visualization tools.
  7. Standardize visual controls.

All procedures in the office are written down and presented wherever they can be used: how to send a fax, paper copying (passport copy, one-sided copy, two-sided copy). All possible options. Even a person unfamiliar with technology can, following the pictures, achieve the desired result the first time.

Visualization is one way to continuously improve.

Creating a visual office is a significant step towards creating a lean office.

The purpose of lean is to create value for the end consumer. A product or service acquires value only directly at the moment of work, and the absence of a pen on the table does not add it. The essence of the Lean Office is to eliminate waste, because finding office space does not create value.

Information visualization tools can tell a lot about the office itself, working conditions.

The introduction of a visual office system in the local administration can significantly improve and facilitate the work of:

  • ensure the implementation and active use of 5S principles;
  • increase productivity;
  • reduce the number of errors and eliminate those already made;
  • reduce stress;
  • continuous improvement of all processes in the right direction with the help of visual performance indicators;
  • visual display of information speeds up all processes.

When information is visible, people in the office perceive it much more quickly and easily, and find it harder to ignore.

Based on the results of observation in the executive committee (in the municipal service department) of the city of Naberezhnye Chelny, the following problematic issues and possible ways to eliminate them were identified:

1. Lack of a clear systematization of documentation:

  • remove duplicate documents in the archive on the upper shelves of the cabinet;
  • organize documents according to the degree of urgency (the most urgent is closer);
  • folders with documents to sign and highlight in color;
  • in accordance with the new arrangement of documents in folders, make their designation and mark with colored tape;
  • vacated folders to use for other documents and for the accumulation of current documentation.

2. An important point is to remove the wires from the field of view. This will improve not only the appearance of the office, but, first of all, ensure the safety of the office. With unhidden wires located in a space actively used by employees, it is easy to get confused and get injured:

  • to insulate the wires;
  • secure the wires to avoid injury.

3. Review the placement of the table and other items around the workplace:

  • change the position of the table in order to increase the passage;
  • mark the location of objects on the desktop;
  • make a mark on the printer to replenish the stock of paper (for example, the yellow line);
  • remove excess items to the quarantine zone;
  • place for documents accumulating on the edge of the table, trays with signs in the directions (for example, departments, district executive committees, etc.) in order to prevent them from falling and spilling, and to designate them with color;
  • allocate space for stationery;
  • consider changing the location of the cabinet;
  • remove the chair, which reduces the ability to move and increases injuries;
  • arrange flowers in such a way that they do not interfere with work and do not pose a threat to the safety of the health of employees;
  • circle dangerous places with colored tape markings. These measures are the first steps towards creating a visual office.