Taxi dispatcher business plan: necessary equipment, cost calculation and documents to start. How to calculate the profitability of a taxi

How to create a taxi dispatch service? According to existing practice, entrepreneurs in large and medium-sized cities are willing to invest in businesses of similar profitability (15-17%). This type of information support has received well-deserved recognition due to the expansion of the client base of the taxi companies it serves.

The business plan of the taxi dispatcher, drawn up taking into account market features and well-founded technically and financially, ensures the intensification of the transportation of passengers and goods. To implement it, several components must be brought together: experienced drivers, dynamic dispatchers, stable communications and software. Technical and accounting outsourcing will be required.

The profitability of a taxi dispatcher is calculated as the monthly average ratio of the income received in the form of a driver's subscription fee in the amount of 10% of daily income to fixed costs (rent, wages, depreciation, payment for communication channels, other costs) in percentage terms.

The prospect of information service taxi

The city taxi market is highly competitive, and if you do it the old fashioned way, then most of the working day the driver will have to stand in line for the client. And if at the same time a sufficient number of passengers is not provided, therefore, income will be obtained at the expense of inflated tariffs.

Accordingly, customers in the future will bypass such unlucky taxi drivers because of the high cost of their transport services. Such drivers of taxi companies are advised to pay close attention to the offers of their information support. The taxi dispatch business plan is aimed at giving dynamics to the transportation of passengers and goods.

As a result, everyone wins. The dispatching office effectively handles customer calls and, using radio communication, sends orders to a nearby taxi driver. Drivers work in conditions of sequentially incoming orders. Clients are promptly (5-7 minutes after the call) provided with a taxi. Let's see how such a scheme can be implemented.

Registration

The business plan for a taxi dispatch office begins with the definition of its organizational form. Most of these companies are founded as sole proprietorships, less often as LLCs. Business founders undergo state registration in accordance with the chosen form, tax registration.

We will not dwell on the stages of this standard procedure, which takes 2-3 weeks of going through the authorities.

To register in the form of an LLC, the business founder will need to submit an application form P1101, the charter of the LLC, minutes of the constituent assembly, developed job descriptions, passport data of the founders.

It is important to correctly indicate the OKVED codes characteristic of the taxi business: 52.61.2, 72.6, 74.83, 63.2, 92.4. The submitted package of documents is considered for three to four weeks. State registration involves the payment of a state duty (4 thousand rubles), notarization of the applicant's signature (500 rubles)

Registration with the tax office occurs after state registration. The founder of the business provides a constituent package of documents to the IFTS. Approximately one week documents are considered. Then the legal entity receives a certificate with a taxpayer number, an extract from the state register, and a state registration number.

A power of attorney from the IFTS is issued to receive documents. An application for the choice of form of taxation is written. It is recommended to choose a simplified system. The simplified tax system suggests two alternative rates: 6%, where the base is income, and 15% for income reduced by costs.

You should also register with the statistical authorities, the pension fund, the social insurance fund.

The basis of business is cooperation with drivers

When does it make sense to organize a taxi dispatcher? Information support is secondary here. It can be developed by identifying the demand of drivers for his services, in other words, after deciding how to organize a taxi.

In order to avoid inadequate investment of funds, the control room as a form of business should be based on partnerships with 10-15 truly professional drivers (with a driving experience of at least three years) who are interested in such cooperation.

Each driver concludes a personal information service agreement. The license fee from drivers (approximately 10% of income) is transferred daily to the dispatcher's income. Internal documentation is being developed: official duties, corporate identity.

It is necessary to carry out the selection of drivers according to the criteria of knowledge of the city, orientation in urban transport routes, communication skills. Without such a prerequisite, it makes no sense to take on a taxi dispatch business plan.

Informal control function

The professionalism of taxi drivers should also be correlated with their knowledge of the Federal laws of the Russian Federation. Law No. 69 of April 21, 2011, in particular, requires both taxi companies and individual entrepreneurs to license their activities, have a semi-annual frequency of technical inspection, have a color graphic scheme of established samples on the sides of the body, a certified roof light and a taximeter.

Those who know how to organize a taxi can tell you a lot about the potential losses that a free driver can incur. Therefore, administrators of information support for taxi drivers take on the function of control. The latter is not surprising, because their dispatchers receive not only customer orders, but also their complaints. The quality of customer service determines the demand for taxi services.

Periodic checks by the dispatcher administrator of driver's licenses for warning of delay must necessarily take place. As well as the daily check of the performance of the work schedule by each driver. In this case, the responsibility for violations lies with the drivers themselves. High profitability of a taxi is achieved by selecting disciplined and efficient taxi drivers.

Control room staff

The taxi dispatch business plan also determines the staff of its dispatchers, based on the round-the-clock specifics of work. For an average taxi business, it will be enough to hire two dispatchers per shift. They will take over the shift for a period of a day. In total, 4 shifts of dispatchers are provided.

Modern equipment of automated workstations significantly increases the productivity of dispatcher work. The profitability of a taxi is increased by optimizing the order processing time, displaying transport delivery points and delivery addresses on the map, and maintaining the history of each order.

Dispatchers report to the administrator, who (if necessary, communicating with the founder of the business) makes operational decisions. The accountant and persons performing contractual permanent maintenance of communication equipment, office equipment and software cooperate in accordance with outsourcing agreements.

Communication is the technical basis of business. Option for small towns

Modern taxi technology is based on stable communication. Moreover, investing in it for an average city is much cheaper. The reason is the ability to use cheaper equipment with the CBS frequency band (Citizen`s Band - civilian band) to communicate with drivers. The frequency band they use is allocated to the public and is publicly available, so access to it is much easier.

With this communication option, the taxi dispatcher does not issue a permit from the regional Federal State Unitary Enterprise "Radio Frequency Center", however, the radio frequency equipment used for communication should be registered with this authority.

In this case, the arrangement of communication will be limited to a multi-channel telephone exchange (five-channel is recommended) - $ 0.5-2 thousand, telephone sets of dispatchers ($ 50), an antenna-feeder device worth $ 0.7-3 thousand. Taxi drivers are provided with free-to-sell car radios similar to car radios, powered by the on-board network and supplemented by an external antenna. The average price of one is about $100 (although you can get a smaller range for $50).

Communication for megacities

The abundance of CBS frequency users in metropolitan areas makes it almost unsuitable for taxis. In this case, the VHF frequency range of 150-500 MHz is used. This option will require you to obtain a radio frequency license. The cost of this permit for a period of 5 years is approximately $1.5 thousand. In addition, the entire procedure is very time consuming.

In view of the latter circumstance, we recommend a compromise option. The taxi dispatch office minimizes the costs of VHF communication by concluding an agreement with an operator that already has such a license, on mutually beneficial terms, paying him a subscription fee.

Office

For a taxi dispatcher, you do not need to rent a spacious office. However, production features should be provided for: workplaces (at least) for two dispatchers and an administrator. It is necessary to provide not only a “working area”, but also the presence of a bathroom, places for eating and relaxing for dispatchers (the latter is absolutely necessary for a 24-hour operation mode).

It is preferable to rent such an office not in the city center (cost savings). In connection with the peculiarity of the propagation of radio waves, it is important to place it on an urban hill.

Office equipment, software

To equip such a mini-office, you will need a PC (1 pc. - $ 600), telephone sets (1 pc. - $ 50), a multi-channel telephone exchange, a radio station (they were discussed above). All this is divided into 3 workplaces (one for the administrator and two dispatchers).

A special role in the work is played by the program for the taxi dispatcher (from $ 200), which provides a complete accounting of orders, their service by drivers, the history of each order, a client database, registration on the map of call places and destinations.

By the way, the program is useful not only in current work, but also for planning future business development. The purchase of its official version guarantees that specialists will configure it specifically for a particular taxi fleet, as well as ongoing maintenance.

Of the furniture, you will need, respectively, 3 desktops, a wardrobe, a stationery cabinet, and shelves. You should also install a used refrigerator and microwave oven, electric kettle.

Conclusion

Modern taxi fleets ensure their profitability thanks to informational dispatch support. A breakthrough in efficiency has been achieved by equipping efficient dispatch communications and optimizing the work of drivers.

A promising direction of their work is the coupon service for employees of corporate companies who made a subscription prepayment at the beginning of the month. This approach provides guaranteed income and increased profitability.

However, the technical progress of optimizing the taxi business has gone further, to the creation of separate automated jobs. Achieved the current display on the map of the location of the taxi company in the current time.

The history of each order is automatically recorded, the dynamics of each driver's work, the movement of any taxi for any period of time is viewed, non-cash payments are diversified, and cash payments are transparently organized.